At a Glance
- Tasks: Manage customer accounts and ensure smooth order processing across Germany, Austria, and Switzerland.
- Company: Join a dynamic team behind reputable global brands in a fast-paced environment.
- Benefits: Competitive salary up to £35,000 and opportunities for career growth.
- Other info: Exciting chance to work with a collaborative team and enhance your professional skills.
- Why this job: Be at the heart of operations, making a real impact on customer satisfaction.
- Qualifications: Fluency in German and strong Excel skills required; office experience preferred.
The predicted salary is between 35000 - 35000 € per year.
German-speaking. Detail-obsessed. Commercially sharp. Calm under pressure.
We are hiring a Sales Operations & Customer Service Executive to own the customer journey across the DACH region for a group company behind reputable global brands. This is not a sit in the corner and process orders role. You will be right in the engine room: keeping customers moving, orders flowing, warehouses aligned, and sales teams honest.
The role
- Manage customer accounts across Germany, Austria and Switzerland, ensuring orders are accurate, customer data is clean, shipping windows are protected, and internal teams are connected.
- Work closely with Sales, Logistics, Operations and Warehouse teams to keep the process tight from order entry through to shipment.
- Produce and analyse order books, enter and review orders, flag risks before shipping windows open, and keep customers and sales teams updated when anything threatens delivery.
- Support allocation, liaise with the warehouse, help resolve product or order-related issues, and maintain accurate customer data across pricing, part numbers and value-added services.
What we’re looking for
- You must be fluent in German and have at least one to two years of general office experience.
- Strong Excel skills are important, as is confidence using Microsoft Office.
- STYLEman experience would be useful, but it is not essential.
Apply now. Bring the German fluency. Bring the Excel skills. Bring the edge. We’ll bring the brands, the pace, and the opportunity to make the DACH region run sharper than ever.
Sales Operations & Customer Service Executive - DACH employer: Success Talent
Join a dynamic team in London as a Sales Operations & Customer Service Executive, where your German fluency and detail-oriented mindset will be valued. We offer a vibrant work culture that encourages collaboration across departments, providing you with ample opportunities for professional growth while working with reputable global brands. Enjoy a competitive salary and the chance to make a significant impact in the DACH region, all within a supportive environment that prioritises employee development and success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations & Customer Service Executive - DACH
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in sales operations or customer service. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its brands. Show us you know what we do and how you can contribute to making the DACH region run sharper. Tailor your answers to highlight your German fluency and Excel skills!
✨Tip Number 3
Practice your problem-solving skills! We want to see how you handle pressure and resolve issues. Think of examples from your past experience where you kept things moving smoothly, just like you'll need to do in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and making an impact in the DACH region.
We think you need these skills to ace Sales Operations & Customer Service Executive - DACH
Some tips for your application 🫡
Show Off Your German Skills:Since fluency in German is a must, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both written and spoken forms!
Be Detail-Obsessed:This role is all about keeping things accurate and organised. Use your application to demonstrate your attention to detail—mention any relevant experiences where you’ve had to manage data or ensure accuracy in your work.
Highlight Your Excel Expertise:Strong Excel skills are essential for this position. Don’t just say you’re good with spreadsheets; give us examples of how you’ve used Excel in past roles to analyse data or streamline processes. We love numbers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get the ball rolling!
How to prepare for a job interview at Success Talent
✨Brush Up on Your German
Since fluency in German is essential for this role, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview in German to boost your confidence.
✨Know Your Excel Inside Out
This position requires strong Excel skills, so be prepared to discuss your experience with spreadsheets. Familiarise yourself with functions like VLOOKUP, pivot tables, and data analysis techniques that could come up during the interview.
✨Understand the Customer Journey
Get a good grasp of what the customer journey looks like in the DACH region. Be ready to discuss how you would manage customer accounts and ensure smooth order processing, as this will show your understanding of the role's responsibilities.
✨Stay Calm Under Pressure
The job description mentions being calm under pressure, so think of examples from your past experiences where you've successfully handled stressful situations. Share these stories to demonstrate your ability to keep things running smoothly when challenges arise.
