Sales Operations & Customer Service Executive - Distributors
London | Up to £35,000 | ASAP start | Full-time, permanent
Join a group company with exciting sports, fashion and lifestyle global brands.
Love making things run smoothly? Great with customers and spreadsheets? If you've worked with Distributors and thrive on turning complexity into clarity, this could be your next step.
Now, looking for a sharp, proactive Sales Operations and Customer Service Executive to keep the distributor business running like clockwork. You'll be right at the heart of order management, customer support, and cross-team coordination-making sure every order lands perfectly, every time.
What you'll be doing (and owning)
- Produce and manage orderbooks aligned to customer needs and business targets.
- Enter orders, maintain pricing, part numbers, VAS and customer data with total accuracy.
- Be the go-to problem solver-working with Sales, Logistics, Operations, and Warehousing to keep orders moving end-to-end.
- Analyse orderbooks and flag risks early, keeping customers and sales teams fully informed.
- Support allocations, shipping windows, and warehouse communication so deadlines never slip.
- Track KPIs like fulfilment rates, customer satisfaction and delays-and help improve them.
- Support with pricing queries, credits, invoices and terms.
What we’re looking for
You’re organised, commercial-minded, and genuinely care about delivering brilliant customer experiences.
Essential:
- Experience working with distributors.
- 1-2 years' general office experience with measurable success.
- Strong Excel/MS Office skills and confidence handling data.
Nice to have:
- STYLEman experience (helpful but not essential).
- Training and development supported from day one.
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Sales Operations And Customer Service Executive employer: Success Talent
Join a dynamic and innovative team as an Assistant Buyer, where your passion for products and market trends will be valued in a supportive and collaborative work environment. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee growth ensures you have access to training and development opportunities that will enhance your career in buying and merchandising. With a focus on sustainability and strong supplier relationships, you'll play a key role in delivering commercially successful product solutions that resonate with our customers.
