At a Glance
- Tasks: Manage customer accounts and ensure smooth order processing across the DACH region.
- Company: Join a dynamic team behind reputable global brands.
- Benefits: Competitive salary, collaborative environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and problem-solving.
- Why this job: Be at the heart of operations, making a real impact on customer satisfaction.
- Qualifications: Fluent in German with 1-2 years of office experience.
The predicted salary is between 35000 - 35000 € per year.
German-speaking. Detail-obsessed. Commercially sharp. Calm under pressure.
We are hiring a Sales Operations & Customer Service Executive to own the customer journey across the DACH region for a group company behind reputable global brands. This is not a sit in the corner and process orders role. You’ll be right in the engine room: keeping customers moving, orders flowing, warehouses aligned, and sales teams honest.
The role:
- Manage customer accounts across Germany, Austria and Switzerland, making sure orders are accurate, customer data is clean, shipping windows are protected, and internal teams are connected.
- Work closely with Sales, Logistics, Operations and Warehouse teams to keep the process tight from order entry through to shipment.
- Produce and analyse order books, enter and review orders, flag risks before shipping windows open, and keep customers and sales teams updated when anything threatens delivery.
- Support allocation, liaise with the warehouse, help resolve product or order-related issues, and maintain accurate customer data across pricing, part numbers and value-added services.
What we’re looking for:
- You must be fluent in German and have at least one to two years of general office experience.
Sales Operations & Customer Service Executive - DACH in London employer: Success Talent
Join a dynamic team in London where your role as a Sales Operations & Customer Service Executive will be pivotal in driving customer satisfaction across the DACH region. We pride ourselves on fostering a collaborative work culture that values detail-oriented individuals and offers ample opportunities for professional growth, all while being part of a company that represents reputable global brands. With competitive salary packages and a supportive environment, we ensure our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations & Customer Service Executive - DACH in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in sales operations or customer service. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and sales operations. Think about how you can showcase your attention to detail and ability to work under pressure – these are key for the role!
✨Tip Number 3
Show off your German skills! If you're fluent, make sure to highlight this in conversations and during interviews. Being able to communicate effectively with clients in their native language is a massive plus.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join us. Plus, it gives you a better chance of standing out in the crowd.
We think you need these skills to ace Sales Operations & Customer Service Executive - DACH in London
Some tips for your application 🫡
Show Off Your German Skills:Since fluency in German is essential for this role, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both written and spoken German!
Be Detail-Obsessed:This role is all about accuracy and attention to detail. When you're writing your application, give examples of how you've managed customer accounts or handled orders in the past. Show us that you can keep everything organised and running smoothly!
Highlight Your Team Spirit:You'll be working closely with various teams, so let us know about your collaborative experiences. Share stories where you’ve worked with sales, logistics, or operations to solve problems or improve processes. We love a team player!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Success Talent
✨Know Your Customer Journey
Familiarise yourself with the customer journey specific to the DACH region. Understand how orders flow from entry to shipment and be ready to discuss how you can enhance this process. Highlight any previous experience you have in managing customer accounts or improving operational efficiency.
✨Showcase Your Detail-Obsessed Nature
Since the role requires a keen eye for detail, prepare examples that demonstrate your ability to manage accurate data and maintain clean records. Think of situations where your attention to detail made a significant difference in your previous roles.
✨Be Calm Under Pressure
Prepare to discuss how you've handled stressful situations in the past. The interviewers will want to know how you keep things moving when challenges arise. Share specific examples where you successfully resolved issues while maintaining a positive attitude.
✨Brush Up on Your German
As fluency in German is essential, practice speaking about your experiences and skills in German. You might be asked to switch languages during the interview, so being comfortable conversing in both English and German will show your readiness for the role.
