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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure seamless sales operations and exceptional customer service.
- Company: Join a reputable growth group with global brands and a collaborative culture.
- Benefits: Competitive salary up to £40,000, training opportunities, and a vibrant office environment.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Experience with SDI/Frasers Group and strong leadership skills required.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
The predicted salary is between 32000 - 48000 £ per year.
Sales Operations & Customer Service Executive Team Leader London (office-based) | ASAP start | Up to £40,000 DOE
Join a growth group company with global brands. Got Frasers and SDI experience and love making things run like clockwork? Join a reputable group with global brands as their Sales Operations and Customer Service Team Leader. You’ll lead a sharp service team, own the orderbook, and be the go-to expert for your customer group — keeping sales, stock and service perfectly aligned.
What you’ll own:
- Lead, coach and upskill the team — tools, training, performance and KPIs.
- Build and manage accurate orderbooks that hit customer needs and business targets.
- Analyse orders, flag risks early, and fix blockers before they become delays.
- Partner daily with Sales, Logistics and Warehouse to keep deliveries smooth.
- Be the trusted face to key customers — clear comms, strong relationships, occasional visits.
What you’ll bring:
- SDI / Frasers Group experience. Essential.
- Confident people leader: positive, urgent, and solutions-first.
- Commercially aware, super organised, obsessed with detail.
- Solid Excel / MS Office skills.
If you’re ready to lead from the front and make customer service a competitive advantage, send your CV now.
Customer Service / Wholesale & Sales Sales Operations and Customer Service Executive Team Leader in London employer: Success Talent
Contact Detail:
Success Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Wholesale & Sales Sales Operations and Customer Service Executive Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those with experience in sales operations and customer service. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its global brands. Understand their values and how they align with your experience at Frasers or SDI. This will help you showcase how you can lead the team effectively.
✨Tip Number 3
Practice your leadership pitch! Be ready to discuss how you've coached teams in the past and how you plan to upskill your future team. Highlight your solutions-first approach to problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Service / Wholesale & Sales Sales Operations and Customer Service Executive Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your SDI or Frasers Group experience, as this is essential for us. We want to see how you can lead a team and make customer service shine!
Showcase Your Leadership Skills: In your application, don’t just list your past roles; tell us how you’ve led teams and improved performance. We’re looking for someone who’s confident and solutions-focused, so share specific examples of how you’ve coached or upskilled others.
Be Detail-Oriented: Since we’re obsessed with detail, make sure your application is free from typos and errors. Use clear formatting and structure to make it easy for us to read. Show us that you can manage orderbooks and keep everything running smoothly right from the start!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Success Talent
✨Know Your Stuff
Make sure you brush up on your knowledge of the Frasers Group and SDI experience. Be ready to discuss how your past roles have prepared you for leading a customer service team and managing orderbooks. Show them you understand their business and can hit those targets!
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached or upskilled team members, and be ready to share how you measure performance and KPIs. They want to see that you're a confident people leader who can inspire others.
✨Be Detail-Oriented
Since this role is all about keeping things running smoothly, highlight your organisational skills. Bring examples of how you've analysed orders and flagged risks early in previous jobs. This will show that you’re not just detail-oriented but also proactive in solving problems before they escalate.
✨Communicate Clearly
As the go-to expert for customers, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview to demonstrate your interest in building strong relationships with clients and internal teams.
