Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a high-performing customer service team for a top sportswear brand.
- Company: Join an iconic sportswear brand with a passion for excellence.
- Benefits: Competitive salary, on-site work, and opportunities for career growth.
- Why this job: Make a real impact on customer experience in the sports and fashion industry.
- Qualifications: Management experience in customer service, preferably in sports or fashion.
- Other info: Exciting opportunity to work in a dynamic environment with a focus on continuous improvement.
The predicted salary is between 34000 - 46000 £ per year.
We’re looking for a Customer Service Manager to lead and develop an internal and off shore Customer Service team for this iconic Sports brand. You’ll oversee daily operations, coach coordinators, optimise processes, and work closely with Sales & Logistics to keep orders moving and customers happy.
What You’ll Do
- Lead & develop a high performing CS team
- Manage orderbooks, customer data & key KPIs
- Build strong relationships with internal & external partners
- Solve challenges across orders, fulfilment & customer queries
- Report key performance insights + drive continuous improvement
What You Bring
- Solid Customer service and operations experience at Management level
- Customer service in both B2B and B2C within Sports, Fashion or Lifestyle sector
- Strong leadership & people management skills
- Excellent organisation & attention to detail
- Solid Excel skills (Styleman a bonus)
- Interest in sports & fashion is a plus
Ready to make an impact? Apply now and help elevate this Iconic sports and lifestyle brand’s customer experience.
Customer Service Manager in London employer: Success Talent
Contact Detail:
Success Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the sports and fashion industry. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their needs. We want you to shine when discussing your leadership skills and customer service expertise.
✨Tip Number 3
Show off your passion for sports and fashion! Whether it’s through your personal projects or experiences, let your enthusiasm for the industry come through. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service management experience, especially in the sports or fashion sectors, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how your leadership skills can elevate our team. Share specific examples of how you've solved challenges in previous roles.
Show Off Your Excel Skills: Since solid Excel skills are a must, don’t forget to mention any relevant experience you have with data management and reporting. If you’ve used Styleman, definitely give us a shout about that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Success Talent
✨Know the Brand Inside Out
Before your interview, make sure you research the sportswear brand thoroughly. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Be ready to discuss how you can inspire and develop your team.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific challenges you've encountered in customer service and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Highlight Your Data Management Skills
Since managing orderbooks and customer data is crucial for this role, be prepared to discuss your experience with data management tools, especially Excel. If you have experience with Styleman or similar software, mention it as a bonus to set yourself apart from other candidates.