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- Tasks: Be the voice of a world-class sports brand, delivering exceptional customer service.
- Company: Join the #1 rated sports memorabilia retailer on Trustpilot globally.
- Benefits: Earn £40,000 – £45,000 plus bonuses, with staff discounts and casual dress.
- Why this job: Shape memorable experiences for passionate sports fans while growing your career.
- Qualifications: Solid customer service experience and excellent communication skills required.
- Other info: Flexible hours, team-driven environment, and opportunities for career growth.
The predicted salary is between 40000 - 45000 ÂŁ per year.
Be the voice of a World Class Sports brand in the West Midlands – Office based. Permanent position with a salary of £40,000 – £45,000 + Bonus.
We’re looking for a Champion Customer Service Specialist — someone who thrives in a fast‑paced environment, owns every customer interaction, and delivers standout moments for fans to remember. Our client is the #1 rated sports memorabilia retailer on Trustpilot globally, delivering 100% authentic signed items from sporting legends to passionate fans around the world. Our reputation rests on premium products, exceptional service, and a relentless “extra mile” mindset.
Your Mission
- Be the frontline voice via email, messaging, and phone — with speed, accuracy, and warmth.
- Resolve issues swiftly, from courier delays to special requests, turning challenges into wins.
- Protect our Trustpilot excellence, maintaining a five‑star standard every time.
- Build lasting relationships with both new and returning customers.
- Stay organised — manage data entry and keep response times sharp.
Who You Are
- Equipped with solid Customer Service experience in a demanding and fast paced setup.
- A natural communicator who thrives under pressure.
- Solution‑focused, empathetic, and professional in every interaction.
- Happy to flex hours — evenings and weekends are part of the big‑match mentality.
- Proud to uphold exceptional standards for speed, accuracy, and care.
The Rewards
- £40,000 – £45,000 base + performance bonuses.
- Career growth with a global market leader.
- Staff discounts, casual dress, and free parking.
- Company events & a team‑driven environment.
Ready to deliver world‑class service for a world‑class brand?
Success Talent embraces diversity and promotes equal opportunities. As such, we welcome applications from candidates who may have disabilities. We regret that due to the volume of applications, only successful applicants will be contacted.
Customer Service / Merchandising / Business Support Customer Service Specialist employer: Success Talent
Contact Detail:
Success Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Merchandising / Business Support Customer Service Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or via email, being clear and friendly is key. Try role-playing with a friend to nail down your responses to common customer queries.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you turned a tough situation into a win. This will demonstrate your ability to handle challenges like a pro.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service / Merchandising / Business Support Customer Service Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about delivering exceptional experiences and how you can contribute to our world-class brand.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in fast-paced environments. We love seeing examples of how you've turned challenges into wins, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, we’re looking for standout moments that showcase your abilities!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Success Talent
✨Know the Brand Inside Out
Before your interview, make sure you research the sports brand thoroughly. Understand their values, products, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues quickly or went the extra mile for a customer. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to exceptional service.
✨Practice Empathy and Communication
Since this role requires strong communication skills, practice how you convey empathy and professionalism. Role-play common customer scenarios with a friend or family member to refine your responses. This will help you feel more confident during the actual interview.
✨Be Ready for Situational Questions
Expect situational questions that assess how you handle pressure and resolve conflicts. Prepare by thinking of challenges you've faced in previous roles and how you turned them into positive outcomes. This will showcase your solution-focused mindset and ability to maintain high standards under pressure.
