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- Tasks: Own the CRM campaign lifecycle and optimise email strategies for growth.
- Company: Fast-growing ecommerce group with a focus on design-led brands.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Join a thriving team and make a real impact in the ecommerce space.
- Qualifications: 3-4 years in CRM or email marketing, with hands-on Klaviyo experience.
- Other info: Fast-paced environment perfect for those who thrive on challenges.
The predicted salary is between 35380 - 35380 £ per year.
We are recruiting for a fast-growing, multi-brand ecommerce group behind established, design-led consumer brands sold across Europe. As they scale, CRM is becoming one of our most critical growth channels and they are investing properly in it.
Urgently looking for a CRM Specialist to take hands-on, end-to-end ownership of the email and lifecycle channel.
What you'll do:
- Own the full CRM campaign lifecycle via Klaviyo (build, QA, send, optimise)
- Manage the CRM calendar around launches, trading moments and peak periods
- Build and optimise lifecycle automations (welcome, post-purchase, abandonment, win-back)
- Develop smart segmentation and personalised content across European markets
- Run A/B tests and turn performance data into clear, actionable insight
- Work closely with Ecommerce, Merchandising and Brand teams
What we're looking for:
- 3-4 years experience in CRM / email / lifecycle marketing
- CRM background in ecommerce or retail
- Hands-on Klaviyo experience
- Strong grasp of segmentation, testing and deliverability
- Confident with Excel / Sheets and performance reporting
- Commercially minded, detail-driven and customer-first
- Comfortable in fast-paced, scaling environments
CRM Specialist employer: Success Talent
Contact Detail:
Success Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce and CRM space on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a mini portfolio showcasing your best CRM campaigns or email designs. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on Klaviyo and lifecycle marketing strategies. Be ready to discuss how you've optimised campaigns in the past and what insights you've gained from A/B testing.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by the hiring team directly.
We think you need these skills to ace CRM Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM Specialist role. Highlight your experience with Klaviyo and any relevant ecommerce or retail background. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you've optimised campaigns or improved performance in previous roles. We love a good success story!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about CRM and how you can contribute to our growth. Make it personal and engaging – we want to feel your enthusiasm for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Success Talent
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM concepts, especially around email and lifecycle marketing. Brush up on Klaviyo, as it’s a key tool for the role. Be ready to discuss how you've used it in past roles and share specific examples of successful campaigns.
✨Showcase Your Analytical Skills
Since the job involves A/B testing and performance data analysis, prepare to talk about your experience with these processes. Bring examples of how you've turned data into actionable insights and improved campaign performance. This will show that you can think critically and drive results.
✨Demonstrate Your Team Spirit
Collaboration is crucial in this role, so be prepared to discuss how you’ve worked with other teams like Ecommerce and Merchandising. Share stories that highlight your ability to communicate effectively and contribute to a team environment, especially in fast-paced settings.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing the CRM calendar during peak periods or optimising lifecycle automations. Think through potential scenarios beforehand and have a few strategies in mind to demonstrate your problem-solving skills.