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- Tasks: Coordinate service schedules, manage client communication, and maintain documentation.
- Company: Join a dynamic construction company in Central Essex known for its innovative approach.
- Benefits: Enjoy 25 days holiday, free parking, and access to discounted gym memberships.
- Why this job: Be part of a supportive team with opportunities for career growth and diverse daily tasks.
- Qualifications: Strong communication skills and experience in administration or client-facing roles are essential.
- Other info: Flexible working hours and training provided to help you succeed.
The predicted salary is between 24000 - 28000 £ per year.
Success Recruit is proud to be partnering with a dynamic and forward-thinking construction company based in Central Essex, currently seeking an experienced and highly organised Service Co-ordinator to join their growing team. This is an exciting opportunity for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The ideal candidate will bring a strong background in administration and client communication, along with the ability to manage and improve service processes. Previous industry experience within a busy construction, facilities management, or a public facing (retail) position would be advantageous.
The successful Service Co-ordinator will be expected to:
- Be self-motivated, highly organised, and able to work independently with minimal supervision
- Demonstrate excellent verbal and written communication skills with strong attention to detail
- Be confident in managing client relationships and explaining service offerings to enhance customer satisfaction and drive business growth
- Be comfortable working in a process-driven environment, adhering to and improving systems
The successful Service Co-ordinator will be rewarded with:
- The opportunity to join a well-established and respected business offering long-term career progression
- Supportive training and onboarding from a knowledgeable and friendly team
- Free on-site parking
- 25 days holiday + bank holidays
- 3x salary death in service benefit
- Access to a discounted benefits package, including gym membership
The Service Co-ordinator will play a pivotal role in supporting the daily operations of the service team. Working alongside a dedicated Technical Manager and field-based engineers, you will be responsible for managing service schedules, ensuring seamless client communication, and maintaining accurate documentation and CRM records. You will be the first point of contact for key clients, supporting prestigious, multi-site contracts—primarily across London—and ensuring the delivery of high-quality, responsive service always.
Duties to include but not limited to:
- Act as a central communication point for clients, engineers, and internal departments
- Manage and update the CRM system with job statuses, client interactions, and documentation
- Coordinate and respond to service, maintenance, and breakdown enquiries via email and phone
- Raise quotations for service jobs, parts, subcontracted works, and follow up proactively
- Prepare job packs including worksheets and PO numbers, ensuring engineers are fully briefed
- Maintain and update all Health & Safety records in line with industry compliance
- Support the Technical Manager in troubleshooting and scheduling site visits efficiently
- Monitor and ensure that all administration associated with engineer visits is completed accurately and on time
This position is ideal for someone who takes pride in their organisational skills, enjoys building relationships with clients, and thrives in a role where no two days are the same. If you are looking for a new challenge where your communication and coordination abilities will be truly valued—we’d love to hear from you. Training will be provided however strong communication skills to support with sales and account management is essential.
Hours: Monday to Friday – 8am – 4.30pm – however some flexibility can be on start or finish time
Salary: £30-£35k dependant on experience
Service Co-ordinator (Construction Sector) employer: Success Recruit Ltd
Contact Detail:
Success Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator (Construction Sector)
✨Tip Number 1
Familiarise yourself with the construction sector and its specific terminology. Understanding the industry lingo will not only help you communicate effectively with clients and engineers but also demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Network with professionals in the construction field, especially those who have experience in service coordination. Attend industry events or join online forums to connect with others, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Showcase your organisational skills by preparing a mock service schedule or CRM update. This practical demonstration of your abilities can set you apart from other candidates and give you a talking point during interviews.
✨Tip Number 4
Research the company thoroughly before your interview. Understand their service offerings, client base, and any recent projects. This knowledge will allow you to tailor your responses and show genuine interest in the role and the company.
We think you need these skills to ace Service Co-ordinator (Construction Sector)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and client communication, particularly within the construction or facilities management sectors. Use specific examples to demonstrate your organisational skills and ability to manage service processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention how your previous experiences align with the responsibilities of the Service Co-ordinator role and express your enthusiasm for working in a fast-paced environment.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential for this role, provide examples in your application that illustrate your ability to manage client relationships and explain service offerings effectively.
Showcase Your Organisational Abilities: Emphasise your organisational skills by detailing how you have successfully managed schedules, documentation, and client interactions in past roles. This will demonstrate your capability to thrive in a process-driven environment.
How to prepare for a job interview at Success Recruit Ltd
✨Showcase Your Organisational Skills
As a Service Co-ordinator, being organised is key. Prepare examples from your past experiences where you successfully managed schedules or coordinated tasks. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Excellent verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you've handled client relationships in the past.
✨Familiarise Yourself with CRM Systems
Since you'll be managing and updating CRM systems, it’s beneficial to have a basic understanding of how these systems work. If you have experience with specific software, be ready to discuss it during the interview.
✨Demonstrate Your Customer Service Passion
This role requires a proactive approach to customer service. Be prepared to share instances where you went above and beyond to ensure client satisfaction, highlighting your commitment to delivering exceptional service.
