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- Tasks: Deliver exceptional customer service across various communication platforms.
- Company: Join a premium brand in the travel and hospitality sector.
- Benefits: Enjoy hybrid working, annual team socials, and opportunities to travel.
- Why this job: Perfect for those who thrive in fast-paced environments and love guest experiences.
- Qualifications: Customer service experience is preferred; travel industry knowledge is a bonus.
- Other info: Work Monday to Friday with occasional Saturdays; salary is £23,850 per annum.
The predicted salary is between 19800 - 26700 £ per year.
Success Recruit are currently working with a premium brand in the travel & hospitality sector, with offices based in South Essex, who are currently seeking a Guest Services Ambassador to join their growing, passionate team. The successful candidate will work closely with the Guest Services Manager and Guest Relations Manager, and will be responsible for delivering exceptional customer service across the business’s multi-channel communication platforms - including telephone, email, and social media.
The successful Guest Services Ambassador will be expected to have:
- Previous experience in customer service or retail - experience in the travel industry is desirable but not essential
- Excellent written and verbal communication skills
- The ability to multitask effectively and prioritise workload
- A professional, discreet manner and understanding of confidential issues
The successful Guest Services Ambassador will be rewarded with:
- The opportunity to join a stable, growing company with a premium reputation
- A supportive and friendly team environment
- Hybrid working model after training (3 days in office, 2 from home - Wednesdays in-office required)
- Annual team socials and opportunities to travel
Job Specification / Purpose of the role:
The Guest Services Ambassador will focus on providing impeccable customer service both pre and post-travel. All communication - written and verbal - must reflect the company’s luxury brand and tone of voice. The role requires a caring, empathetic, and professional individual who can handle customer issues promptly, effectively, and with genuine personability. This is an ideal opportunity for someone who enjoys variety in their work, thrives in a fast-paced environment, and is passionate about delivering first-class guest experiences.
Duties will include, but not be limited to:
- Responding to all guest queries across communication platforms in a timely and professional manner
- Ensuring all written and verbal communication is accurate and fully addresses guest concerns
- Handling telephone queries with a calm and solution-focused approach, in line with brand tone
- Liaising with internal departments, onboard teams, and external partners when required
- Logging and acknowledging all communications received
- Attending regional ports or joining ships on occasion, if required
- Participating in a rota for the 24/7 Emergency Support Line
- Undertaking additional tasks or responsibilities as needed by the business
Hours: Monday - Friday, 9:00am - 5:30pm (Office-based 3 days per week - Wednesdays essential - with 2 days working from home following training). Occasional Saturdays required on a rotational basis only - 9:00am - 5:00pm.
Salary: £23,850 per annum.
This is a fantastic opportunity for a passionate customer service professional with an interest in the travel industry. Previous experience in travel is a plus, but not essential - more important is a genuine desire to deliver outstanding guest service.
Guest Services Ambassador ( Travel ) employer: Success Recruit Ltd
Contact Detail:
Success Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Ambassador ( Travel )
✨Tip Number 1
Familiarise yourself with the luxury travel sector. Research the company’s brand values and customer service standards to ensure you can align your approach with their expectations during any interactions.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-play scenarios where you respond to various guest concerns, focusing on maintaining a calm and professional tone.
✨Tip Number 3
Network with professionals in the travel and hospitality industry. Attend events or join online forums to connect with others who can provide insights or even referrals for the Guest Services Ambassador role.
✨Tip Number 4
Demonstrate your passion for travel and customer service in conversations. Share personal experiences that highlight your ability to deliver exceptional service, as this will resonate well with the hiring team.
We think you need these skills to ace Guest Services Ambassador ( Travel )
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles in the travel or hospitality sector. Emphasise your communication skills and ability to multitask, as these are key for the Guest Services Ambassador role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and the travel industry. Use a professional tone that aligns with the luxury brand image of the company, and provide specific examples of how you've delivered exceptional service in the past.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application is free from errors and clearly conveys your message. Consider including a brief example of a challenging customer interaction you successfully managed.
Highlight Flexibility and Teamwork: Mention your ability to work in a hybrid model and your willingness to participate in team activities or additional responsibilities. This shows that you are adaptable and ready to contribute positively to the team environment.
How to prepare for a job interview at Success Recruit Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service or retail during the interview. Be prepared to share specific examples of how you've handled customer queries and resolved issues, especially in a fast-paced environment.
✨Communicate Clearly and Professionally
Since the role requires excellent written and verbal communication skills, practice articulating your thoughts clearly. Use a calm and professional tone when discussing your experiences, and ensure your answers reflect the luxury brand's tone of voice.
✨Demonstrate Multitasking Abilities
Prepare to discuss how you manage multiple tasks effectively. You might be asked situational questions about prioritising workload, so think of examples where you successfully juggled various responsibilities without compromising on service quality.
✨Express Your Passion for Travel and Hospitality
Even if you don't have direct experience in the travel industry, convey your enthusiasm for it. Share any personal travel experiences that have shaped your understanding of guest services, and express your desire to contribute to creating exceptional guest experiences.
