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- Tasks: Provide top-notch customer service and support in the travel industry.
- Company: Join a premium tour operator with a focus on customer satisfaction.
- Benefits: Hybrid working, competitive salary of £25k, and fantastic industry perks.
- Why this job: Be part of a dynamic team making travel dreams come true for customers.
- Qualifications: Experience in customer service within the travel sector is essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 21600 - 30000 £ per year.
We have a brand new and fantastic opportunity for a customer focused, travel industry professional to join the Aftersales team of a premium tour operator in Birmingham. This is a key role in contributing to the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to our client's customers and maintaining professional working relationships with their supplier partners.
Previous travel industry experience is essential for this position, along with excellent verbal and written communication skills and the ability to build rapport with a wide range of customers. In return, our client can offer a hybrid Mon - Fri 9am - 5.30pm working week, with two Saturdays per month (you'll get a day off in the week) and a starting salary of £25k, plus excellent industry benefits.
Role of Travel Aftersales Executive:
- Answer incoming customer phone calls and emails and take appropriate action
- Input data into the reservation system platform to keep each existing customer record updated
- Liaise with suppliers to fulfil the customer request – e.g. flight seats, airport assistance
- Work with the Operations team to fulfil customer requests – e.g. extra hotel nights, dietary requirements
- Adopt company policies to resolve customer service issues, post and pre-sale
- Any other duties that the company requires relating to the operational running of the business
- Deliver on personal, departmental and company targets as set-out by Operations Manager
Skills required for the role:
- Previous customer service and/or aftersales experience gained within the travel sector
- A customer focussed approach and the drive to exceed the customers' expectations
- Ability to build rapport with a diverse range of customers
- Problem solving skills and ability to use initiative to resolve issues
- Ability to work under pressure to deadlines and handle multiple ongoing tasks
- Excellent written and verbal communication skills
- Strong organisation & time management skills
- Attention to detail & high numeracy skills
If you're interested in learning more about this Travel Aftersales Executive role, please contact us for a confidential chat or press the apply online button now!
Travel Aftersales Executive in Willenhall employer: Succeed Recruitment
Contact Detail:
Succeed Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Aftersales Executive in Willenhall
✨Tip Number 1
Network like a pro! Reach out to your contacts in the travel industry and let them know you're on the hunt for a Travel Aftersales Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles in the travel sector and practice your responses. We want you to shine when discussing how you can exceed customer expectations and handle tricky situations.
✨Tip Number 3
Show off your skills! When you get the chance, share specific examples from your previous experience that highlight your problem-solving abilities and how you've built rapport with customers. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we have loads of other exciting roles available if this one isn't quite right for you.
We think you need these skills to ace Travel Aftersales Executive in Willenhall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Travel Aftersales Executive role. Highlight your previous travel industry experience and customer service skills, as these are key for us. Use specific examples that showcase how you've exceeded customer expectations in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Keep it engaging and relevant to the role. Mention why you're passionate about the travel industry and how you can contribute to our Aftersales team. Remember, we love a personal touch!
Show Off Your Communication Skills: Since excellent written communication is crucial for this position, make sure your application is clear and free of errors. Use a friendly yet professional tone, and don’t hesitate to show your personality – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore other exciting opportunities we have available!
How to prepare for a job interview at Succeed Recruitment
✨Know Your Stuff
Make sure you brush up on your travel industry knowledge. Familiarise yourself with common customer queries and the types of services offered by the company. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past, as this will highlight your ability to build rapport.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to use your initiative to resolve a problem. Be ready to discuss these scenarios during the interview, as it will showcase your ability to handle pressure and think on your feet, which is essential for the role.
✨Be Organised and Punctual
Arrive on time and come prepared with any necessary documents or questions. Being organised not only reflects well on you but also shows that you can manage your time effectively, a key skill for the Travel Aftersales Executive role.
