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- Tasks: Lead a team to deliver exceptional customer service in the travel industry.
- Company: Join a multi award-winning cruise company known for outstanding experiences.
- Benefits: Enjoy private healthcare, discounted holidays, FAM trips, and a paid day off on your birthday!
- Why this job: Be part of a dynamic team and make a real impact in the travel sector.
- Qualifications: Previous leadership experience in travel, GDS proficiency, and a passion for customer service required.
- Other info: Office-based role with sociable hours and opportunities for professional growth.
The predicted salary is between 28000 - 42000 £ per year.
Our client, a multi award-winning cruise company, is looking for an experienced Travel Team Leader to join their post booking service team based in Altrincham. This is an amazing opportunity to lead a dynamic group of travel professionals and contribute to delivering exceptional cruise experiences.
You ll play a pivotal role in overseeing the daily operations of the post booking services team ensuring the delivery of personalised, high-quality service while motivating and guiding the team to meet and exceed customer expectations.
Our client\’s ideal candidate will have previous experience in a similar role within travel, will be GDS proficient and ideally with a background in the airline industry.
The is an office based role offering a competitive salary of up to GBP35k with sociable working hours. Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday!
If this role is of interest to you, please apply online.
Role of Travel Customer Service Team Leader:
- Lead, coach, and develop your team to deliver outstanding customer service and achieve team goals
- Monitor team performance, providing feedback, training, and support to enhance skills and productivity
- Manage complex customer enquiries and escalations, ensuring timely and effective resolution
- Oversee booking changes, documentation, and administration processes to maintain accuracy and efficiency
- Collaborate with internal departments to streamline workflows
- Assist with resource planning, scheduling, and shift management to meet business needs
- Support continuous improvement initiatives and contribute to the development of team processes and best practices
Skills required for the role:
- Proven leadership experience within the travel industry, ideally in post-booking or customer service teams – essential
- Strong passion for travel and cruises, with a customer-centric mindset
- Ability to motivate and inspire a team while managing performance effectively
- Highly organised with strong attention to detail and problem-solving skills
- Proficient in Microsoft Excel and general computer applications
- Flexible, proactive, and able to work collaboratively in a fast-paced environment
- Previous experience in the airline industry and proficiency of a GDS is essential
If you re interested in learning more about this Travel Customer Service Team Leader role, please press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available.
Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.
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Travel Customer Service Team Leader employer: Succeed Recruitment
Contact Detail:
Succeed Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the cruise industry and the specific services offered by the company. Understanding their unique selling points will help you demonstrate your passion for travel and cruises during any discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially within the travel sector. Be prepared to share specific examples of how you've motivated teams and improved customer service outcomes.
✨Tip Number 3
Brush up on your GDS knowledge and be ready to discuss how you've used it in past positions. This will show that you're not only qualified but also proactive about staying current in the industry.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've handled complex customer enquiries in the past. Providing concrete examples will illustrate your capability to manage escalations effectively.
We think you need these skills to ace Travel Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in the travel industry, particularly in post-booking or customer service roles. Use specific examples to demonstrate how you've motivated teams and resolved complex customer enquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and cruises. Mention your GDS proficiency and any relevant experience in the airline industry. Explain why you're excited about leading a team and how you can contribute to exceptional customer service.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and problem-solving abilities. Provide examples of how you've successfully managed team performance and improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Succeed Recruitment
✨Showcase Your Leadership Skills
As a Travel Customer Service Team Leader, your ability to lead and motivate a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your coaching and development strategies.
✨Demonstrate Your Industry Knowledge
Familiarise yourself with the cruise and travel industry, especially the post-booking processes. Discuss trends, challenges, and your experience with GDS systems to show that you understand the nuances of the role.
✨Prepare for Scenario-Based Questions
Expect questions about handling complex customer enquiries and escalations. Think of scenarios where you've resolved issues effectively and be ready to explain your thought process and the outcomes.
✨Emphasise Your Customer-Centric Mindset
The role requires a strong focus on customer service. Share examples of how you've gone above and beyond to meet customer expectations and how you plan to instil this mindset within your team.
