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- Tasks: Support customers post-booking with inquiries, changes, and personalised travel information.
- Company: Join an award-winning travel organisation based in vibrant Manchester.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and no late shifts!
- Why this job: Be part of a passionate team that values exceptional service and customer experiences.
- Qualifications: Previous travel industry experience and GDS proficiency are essential; airline background is a plus.
- Other info: Flexible team players with a love for travel will thrive in this role.
The predicted salary is between 21000 - 28000 £ per year.
Join an award-winning travel organisation based in Manchester as a Post Booking Services Executive! If you have previous experience in a similar role within the travel industry, are GDS proficient and ideally with a background in the airline industry, we’d love to hear from you!
As a member of the Post Booking Services team, you’ll be at the heart of the customers journey providing personalised, high-quality post-booking support, demonstrating exceptional service, handling a range of concierge and aftersales tasks with care, precision, and enthusiasm. This is an office-based role offering a competitive salary of up to £28k plus excellent benefits. Working hours are Monday to Friday, with an average of two Saturdays a month. Shifts on a rota basis from 8am - 6pm. No Sundays or lates!
Role of a Post Booking Services Executive:
- Answer customer enquiries by phone and email regarding bookings, payments, travel details
- Provide seamless post-booking support, including itinerary updates and special requests
- Manage booking changes, documentation, and administration with efficiency
- Deliver proactive service by sharing updates and tailored travel information with customers
- Collaborate with internal departments to ensure smooth customer experiences
- Represent the brand with professionalism and a customer-first attitude
- Book flights, hotels, transfers and tour elements for package holidays
Skills required for the role:
- Enthusiastic individuals with a genuine passion for travel and cruises
- A natural problem-solver with a positive, "can-do" approach
- Excellent communication skills—both written and verbal
- Detail-oriented with strong organisational skills
- Proficiency in Microsoft Excel and general computer applications
- A flexible team player with initiative and self-motivation
- Background within the airline industry is desirable
If you’re interested in learning more about this Post Booking Services Executive role, please press the apply online button now!
Post Booking Services Executive employer: Succeed Recruitment
Contact Detail:
Succeed Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Booking Services Executive
✨Tip Number 1
Familiarise yourself with the latest trends in the travel industry, especially regarding post-booking services. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the travel sector, particularly those who have experience in post-booking roles. Attend industry events or join online forums to connect with potential colleagues and gain insights into the company culture.
✨Tip Number 3
Brush up on your GDS skills, as proficiency in these systems is crucial for the role. Consider taking a short course or watching tutorials to enhance your knowledge and confidence in using these tools.
✨Tip Number 4
Prepare to showcase your problem-solving abilities during the interview. Think of specific examples from your past experiences where you successfully handled customer inquiries or resolved issues, as this will highlight your suitability for the position.
We think you need these skills to ace Post Booking Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the travel industry, especially any roles that involved post-booking services or customer support. Emphasise your GDS proficiency and any background in the airline industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your problem-solving skills. Mention specific examples of how you've provided exceptional customer service in previous roles, and express your enthusiasm for the position.
Highlight Key Skills: In your application, clearly outline your communication skills, attention to detail, and organisational abilities. These are crucial for the Post Booking Services Executive role, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Succeed Recruitment
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel and the industry during the interview. Share personal experiences or stories that highlight your love for exploring new places, as this will resonate well with the company's values.
✨Demonstrate GDS Proficiency
Be prepared to discuss your experience with Global Distribution Systems (GDS). If possible, bring examples of how you've used GDS in previous roles to manage bookings and provide customer support effectively.
✨Highlight Problem-Solving Skills
As a Post Booking Services Executive, you'll need to handle various customer inquiries and issues. Prepare specific examples of how you've successfully resolved problems in the past, showcasing your 'can-do' attitude.
✨Prepare for Customer Interaction Scenarios
Anticipate questions related to customer service scenarios you might face in the role. Practice your responses to common queries about bookings, payments, and itinerary changes to demonstrate your readiness to provide exceptional service.