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- Tasks: Help customers plan unforgettable trips and provide exceptional service.
- Company: Join a growing travel organisation with a focus on customer satisfaction.
- Benefits: Competitive salary up to £32k, bonuses, and exciting industry perks.
- Why this job: Make travel dreams come true while hitting sales targets and enjoying flexibility.
- Qualifications: Previous travel sales experience and knowledge of GDS systems required.
- Other info: Work from home with opportunities for career growth in a dynamic environment.
The predicted salary is between 30000 - 32000 £ per year.
We’re on the lookout for customer-focused Travel Reservations Consultants to join our client’s growing team! If you enjoy providing an exceptional level of service, whilst helping customers plan unforgettable trips — this could be your perfect role! In this fully homebased role, successful candidates will be responsible for delivering high-quality sales and service support to customers via inbound and outbound calls. The role includes handling new reservations as well as online enquiries, ensuring customers receive accurate advice, efficient booking management and an excellent end-to-end travel experience while meeting individual and team sales targets.
This is a fantastic opportunity to join an expanding and established travel organisation and on offer is a competitive salary of up to £32k plus bonus and industry benefits such as familiarisation trips and other industry incentives. Hours of operation are between Mon - Sat 9am - 6pm.
Role of Travel Reservations Consultant:
- Handle customer enquiries efficiently, professionally and in line with SLAs.
- Provide accurate general and destination-specific travel advice for worldwide and European travel products.
- Organise and cost complex travel itineraries, ensuring all customer requirements are met.
- Deliver an exceptional customer experience on every interaction.
- Maximise sales potential on all calls by offering relevant ancillary products and services.
- Demonstrate a strong sales focus, identifying customer needs and converting enquiries into confirmed bookings.
- Promote current campaigns, monthly incentives and other incentive programs.
- Make booking amendments accurately within the GDS system, ensuring compliance with airline rules and fare conditions.
- Resolve booking issues efficiently while maintaining customer satisfaction and retention.
- Perform general administrative duties related to reservations and call handling.
Skills required for the role:
- Previous travel sales experience - essential.
- Working knowledge of a GDS - Amadeus or Galileo / Travelport - essential.
- Excellent worldwide destination and airline knowledge.
- Good attention to detail and administration skills.
- Strong sales and customer service skills.
- Ability to work well both autonomously and as part of a team.
If you’re interested in learning more about this Travel Reservations Consultant role, please press the apply online button now!
Travel Reservations Consultant in Newcastle upon Tyne employer: Succeed Recruitment
Contact Detail:
Succeed Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Reservations Consultant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Don’t forget to showcase your sales skills! Prepare examples of how you've successfully converted enquiries into bookings in the past. Numbers speak volumes, so if you have stats, flaunt them!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of other exciting roles waiting for you, so don’t miss out!
We think you need these skills to ace Travel Reservations Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Travel Knowledge: Make sure to highlight your experience with travel sales and your knowledge of destinations. We want to see how you can help customers plan their dream trips, so share any relevant experiences that showcase your expertise!
Be Customer-Focused: Since this role is all about providing exceptional service, let us know how you've gone above and beyond for customers in the past. Share specific examples where you’ve turned a challenging situation into a positive experience!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Succeed Recruitment
✨Know Your Destinations
Brush up on your knowledge of popular travel destinations and current travel trends. Being able to provide accurate and engaging advice will impress the interviewer and show that you're passionate about travel.
✨Master the GDS
Familiarise yourself with the GDS systems like Amadeus or Galileo. If you can demonstrate your understanding of how to make bookings and amendments efficiently, it’ll give you a significant edge during the interview.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully converted enquiries into bookings in the past. Highlighting your sales achievements will show that you can meet targets and contribute to the team’s success.
✨Practice Customer Scenarios
Think of common customer scenarios you might face in this role and practice your responses. Being able to handle difficult situations with ease will demonstrate your customer service skills and readiness for the job.