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- Tasks: Provide top-notch post-booking support and manage customer enquiries with enthusiasm.
- Company: Join an award-winning travel organisation in Manchester with a vibrant culture.
- Benefits: Earn up to ÂŁ28,000 plus fantastic benefits and a Monday to Friday schedule.
- Why this job: Be at the heart of the customer journey and make travel dreams come true.
- Qualifications: Experience in travel, GDS proficiency, and excellent communication skills required.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
The predicted salary is between 24000 - 32000 ÂŁ per year.
Salary and benefits: Up to ÂŁ28,000 plus excellent benefits.
Contract length: Permanent, Full time.
Locations: Greater Manchester, Manchester.
Join an award-winning travel organisation based in Manchester as a Post Booking Services Executive! If you have previous experience in a similar role within the travel industry, are GDS proficient and ideally with a background in the airline industry, we’d love to hear from you!
As a member of the Post Booking Services team, you’ll be at the heart of the customer journey providing personalised, high-quality post-booking support, demonstrating exceptional service, handling a range of concierge and aftersales tasks with care, precision, and enthusiasm. This is an office-based role offering a competitive salary of up to £28k plus excellent benefits. Working hours are Monday to Friday, with an average of two Saturdays a month. Shifts on a rota basis from 8am – 6pm. No Sundays or lates!
Role of Post Booking Services Executive:
- Answer customer enquiries by phone and email regarding bookings, payments, travel details.
- Provide seamless post-booking support, including itinerary updates and special requests.
- Manage booking changes, documentation, and administration with efficiency.
- Deliver proactive service by sharing updates and tailored travel information with customers.
- Collaborate with internal departments to ensure smooth customer experiences.
- Represent the brand with professionalism and a customer-first attitude.
- Book flights, hotels, transfers and tour elements for package holidays.
Skills required for the role:
- Enthusiastic individuals with a genuine passion for travel and cruises.
- A natural problem-solver with a positive, “can-do” approach.
- Excellent communication skills—both written and verbal.
- Detail-oriented with strong organisational skills.
- Proficiency in Microsoft Excel and general computer applications.
- A flexible team player with initiative and self-motivation.
- Background within the airline industry is desirable.
If you’re interested in learning more about this Post Booking Services Executive role, please press the apply online button now!
Post Booking Services Executive - Manchester / Hybrid employer: Succeed Recruitment
Contact Detail:
Succeed Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Booking Services Executive - Manchester / Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their mission. This will help you stand out as someone who genuinely cares about joining their team.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to join our awesome team!
We think you need these skills to ace Post Booking Services Executive - Manchester / Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in the travel industry and any GDS proficiency you have. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for travel and customer service. Share specific examples of how you've provided exceptional post-booking support in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and professional. Remember, we’re looking for someone who can represent our brand with a customer-first attitude!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Succeed Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the travel industry, especially anything related to post-booking services. Familiarise yourself with GDS systems and be ready to discuss your previous experiences in similar roles. This will show that you're not just interested in the job, but that you understand the ins and outs of the industry.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills before the interview. Think about how you would handle common customer queries or complaints. Being able to articulate your thoughts clearly and confidently will make a great impression.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in past roles, especially in a customer service context. Highlight your 'can-do' attitude and how you approach problem-solving with enthusiasm. This will resonate well with the interviewers looking for someone who can handle the dynamic nature of post-booking services.
✨Be Enthusiastic About Travel
Let your passion for travel shine through during the interview. Share your own travel experiences and what excites you about the industry. This personal touch can help you connect with the interviewers and show that you're genuinely invested in the role.
