At a Glance
- Tasks: Lead global travel management implementations and ensure customer satisfaction.
- Company: Join a leading Travel Management Company with a focus on innovation.
- Benefits: Competitive salary up to £60k, excellent benefits, and fully remote work.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in the travel sector while working flexibly from anywhere in the UK.
- Qualifications: Experience in travel sector implementations and strong project management skills.
We are delighted to partner with a leading Travel Management Company in the search for a Head of Global Implementations. The Head of Global Implementations will be responsible for the effective implementation of our client’s travel management process within new customers across all their territories globally, ensuring delivery of agreed customer requirements from initial stages of post-contract securement to the “go live” launch. They will also be responsible for the planning and implementation of major changes to the travel management process across individual or groups of customers. Working collaboratively with the Commercial & Operations functions, the Head of Global Implementations will create own and support delivery of an agreed plan with the customer and internal team members to reach the agreed deadlines and customer requirements. To be successful in this role you must be flexible in your approach to learning, keen to challenge ways of working and suggest new innovative methods, as well as having a drive for achievement. Previous experience in a similar Implementation role within the travel sector is essential. In return, our client can offer a competitive salary up to £60k plus excellent benefits. This is a fully remote role and can be based UK wide.
Role of Head of Global Implementations:
- Lead and project manage new customer implementations working with Commercial and Operations teams, to meet or exceed customer expectations.
- Work closely with any other relevant internal teams to ensure implementation plans are delivered to the agreed standards and timelines.
- Liaise directly with customers to understand requirements and propose effective solutions.
- Organise regular implementation meetings with the relevant internal teams acting as co-ordinator for updates and general communications on the implementation programme.
- Act as a central point of contact for all internal teams involved in the implementation plan to ensure all relevant data is considered in the delivery process.
- Ensure any barriers to the implementation process are identified and addressed or escalated to the Global Operations Director as appropriate for resolution.
- Support customers with new and challenging requests through the implementation process.
- Deploy online booking tools either as part of a new implementation or to existing customers wishing to expand their booking methods.
- Keep fully up to speed on the workings and relationships between our client’s internal manual and automated/online systems.
- Maintain high standards of knowledge of the booking process, identifying and recommending improvements where possible.
- Track the project life cycle and progress within salesforce for reporting and business visibility.
Skills required for the role:
- Proven track record in delivering new client implementations in the travel sector.
- Project Management skills and experience.
- High level of written and verbal communication skills.
- Ability to communicate clearly and effectively at all levels both internally and externally.
- Pro-active in engaging people and gaining “buy in” from all involved parties.
- IT systems literacy, strong MS Office Excel and Word skills.
- Experienced with mentoring or managing other team members.
- Native GDS experience.
If you’re interested in learning more about this Head of Global Implementations opportunity, please press the apply online button now!
Head of Global Implementations in Manchester employer: Succeed Recruitment
As a leading Travel Management Company, we pride ourselves on fostering a dynamic and inclusive work culture that values innovation and collaboration. Our fully remote role for the Head of Global Implementations offers competitive salaries and excellent benefits, alongside ample opportunities for professional growth and development within the travel sector. Join us to be part of a forward-thinking team that is dedicated to delivering exceptional service to our clients across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Global Implementations in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel sector and let them know you're on the hunt for a Head of Global Implementations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their travel management processes and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested and ready to hit the ground running.
✨Tip Number 3
Showcase your project management skills! Be ready to discuss specific examples of how you've successfully led implementations in the past. Use metrics to demonstrate your impact, like how you improved timelines or customer satisfaction.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen on the opportunity. And remember, apply through our website for the best chance!
We think you need these skills to ace Head of Global Implementations in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in travel management implementations. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role requires high-level communication, ensure your written application reflects clarity and professionalism. Use concise language and structure your thoughts well – it’ll give us a taste of how you communicate in a work setting.
Highlight Project Management Experience:We’re looking for someone with a proven track record in project management. Be sure to include specific examples of projects you've led or contributed to, especially those related to client implementations in the travel sector.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, you can check out other roles we have available while you’re there!
How to prepare for a job interview at Succeed Recruitment
✨Know Your Stuff
Make sure you’re well-versed in the travel management process and the specific requirements of the role. Brush up on your knowledge of GDS systems and be ready to discuss how you've successfully implemented similar projects in the past.
✨Showcase Your Project Management Skills
Prepare examples that highlight your project management experience, especially in the travel sector. Be ready to explain how you’ve led implementations, managed timelines, and collaborated with various teams to meet customer expectations.
✨Communicate Clearly
Since this role requires high-level communication skills, practice articulating your thoughts clearly and concisely. Think about how you can demonstrate your ability to engage stakeholders and gain buy-in during the interview.
✨Be Solution-Oriented
Expect questions about how you handle challenges during implementations. Prepare to discuss specific instances where you identified barriers and proposed effective solutions, showcasing your proactive approach to problem-solving.
