Luxury Travel Reservations Support Executive - Altrincham
Salary and benefits: £25,000 pro rata
Contract length: 3-6 month contract (full or part‑time)
Location: Cheshire, Greater Manchester (Altrincham)
Overview
We’re looking for a dedicated and detail‑oriented Reservations Support Executive who can commit to a 3‑6 month contract role with a leading luxury travel company in Altrincham. The role involves managing and coordinating reservations for clients, ensuring a seamless booking process. Excellent communication skills, a strong customer‑service orientation and the ability to handle multiple tasks simultaneously are required.
The successful candidate will be the first point of contact for clients, providing information about availability, rates and services, and will handle bookings, cancellations, modifications and issue resolution.
Initial 3‑month contract with the possibility of extension to 6 months. This is a fully office‑based role.
Responsibilities
- Work with the Reservations Manager to support and perform the Reservations job function for operators/agents & direct passengers
- Groups Management – loading initial group contracts, rooming lists and maintaining records
- Respond to website and other general enquiries
- Work with the Reservations Manager to support the company’s visa processing function by providing accurate and relevant visa information letters to all new bookings in accordance with travel requirements
- Monitor and respond where necessary to all e‑mails received into the Visa inbox
- Work with the Reservations Manager in the fulfilment of all tour documentation (pre and post travel) for guests
- House management of the Reservations system – undertake the responsibility of tour loading and inventory management
- Promotions – creating and editing reservation promotions and special offers
- Support the department with the processing of customer feedback data
Skills required for the role
- Travel industry reservations, customer service or administration experience
- Excellent communicator via phone, e‑mail and face‑to‑face
- Proactive and able to take initiative
- Approachable and able to build effective relationships
- A strong understanding of GDPR
- Flexible team player
- Good Word, Excel, PowerPoint and Outlook skills
If you’re interested, please apply online.
Luxury Travel Reservations Support Executive - Altrincham employer: Succeed Recruitment
At Succeed Recruitment, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Group SEO & Discoverability Lead, you will not only have the opportunity to shape impactful strategies but also benefit from continuous professional development and mentorship within a supportive team environment. Located in a vibrant area, our company offers unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an excellent employer for those seeking meaningful and rewarding careers.
