At a Glance
- Tasks: Lead the ticketing team and manage relationships with GDS providers.
- Company: Join a leading Tour Operator with a vibrant team culture.
- Benefits: Competitive salary up to £45k, plus great benefits.
- Other info: Dynamic role with opportunities for career growth and training.
- Why this job: Make an impact in the travel industry while developing your skills.
- Qualifications: Experience in ticketing and strong knowledge of airlines and fares.
The predicted salary is between 40000 - 45000 € per year.
We're looking for an experienced Ticketing Manager for a super opportunity with a leading Tour Operator, based from either their West London, Birmingham or Peterborough office. The successful candidate will be responsible for the day to day management of our client's ticketing team, to include building relationships with GDS providers and driving their aviation business forward. The role will involve liaising with existing e-sales customers, reservations and airlines and will suit an analytical and GDS proficient travel industry professional. Previous experience in a similar role within the travel sector is essential, along with excellent worldwide airline and fares knowledge and a willingness to assist with out-of-hours cover. In return, our client can offer a competitive salary up to £45k DOE (location dependent) plus benefits.
Role of Ticketing Manager
- The main aspect of the role will be to oversee the ticket department on a daily basis.
- Queue management – ensure all queues are kept up to date including schedule changes, general, web, re-issues and queues are checked at the end of the day to ensure everything has been actioned for that day.
- Monitor schedule changes and ensure that agents/customers are advised of the changes.
- Make any alterations to bookings, update back-office systems to reflect the changes.
- Ensure tickets/re-issues are issued within the deadlines.
- TINS reports are actioned daily, along with system interfacing monitored.
- Assist with GDS relationship at operational level.
- Specialist fare management, to include cruise fares, NDC, I.T fares, e-global, corporate fares and one way, ensure that they are loaded into all GDS systems to include Amadeus, GAL.
- Manage ADM & ACM process from start to finish.
- In conjunction with the training department conduct and help to co-ordinate airline training for reservations team.
- Manage relationships with E-sales customers.
- Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
- Cover the OOH emergency line as part of a rota.
Skills required for the role
- Solid worldwide travel industry knowledge
- Excellent airline and fares knowledge
- GDS proficient
- Good communication skills
- Good attention to detail
- Strong customer focus
- Project Management and analytical skills
Ticketing Manager in London employer: Succeed Recruitment
Join a leading Tour Operator that values its employees and fosters a collaborative work environment in West London, Birmingham, or Peterborough. With a competitive salary of up to £45k and a commitment to employee growth through training and development opportunities, this role as Ticketing Manager offers a chance to thrive in the dynamic travel industry while building strong relationships with GDS providers and enhancing your career in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Manager in London
✨Network Like a Pro
Get out there and connect with people in the travel industry! Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
When you get the chance to chat with hiring managers or recruiters, make sure to highlight your GDS proficiency and airline knowledge. Share specific examples of how you've successfully managed ticketing processes in the past – it’ll make you stand out!
✨Be Ready for the Unexpected
Since the role involves out-of-hours cover, be prepared to discuss your flexibility during interviews. Show that you're ready to jump in when needed and that you understand the importance of keeping everything running smoothly, even outside regular hours.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Ticketing Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ticketing Manager role. Highlight your experience in managing ticketing teams and your proficiency with GDS systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in the travel industry and how you can drive our aviation business forward.
Show Off Your Analytical Skills:Since the role requires strong analytical skills, don’t forget to mention any relevant experiences where you've used these skills. Whether it's managing schedules or handling fare management, we want to know how you’ve tackled challenges in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Succeed Recruitment
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of Global Distribution Systems (GDS) like Amadeus and GAL. Be ready to discuss how you've used these systems in previous roles, as well as any specific challenges you've faced and how you overcame them.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical abilities, especially in managing ticketing queues and handling schedule changes. Think about times when your attention to detail made a significant difference in your work and be ready to share those stories.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. You might want to prepare for questions about how you've built relationships with e-sales customers or resolved conflicts with airlines in the past.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. For instance, think about how you would handle a last-minute schedule change or an emergency situation. Having a structured approach to these scenarios will show your readiness for the role.
