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- Tasks: Provide top-notch admin support for reservations and ensure customer satisfaction.
- Company: Join a well-known Tour Operator with a focus on travel excellence.
- Benefits: Earn up to £28k with fantastic benefits and flexible home-based options.
- Why this job: Be part of the travel industry and help create unforgettable experiences for customers.
- Qualifications: Experience in travel administration or customer service, plus GDS proficiency.
- Other info: Enjoy a dynamic role with opportunities for growth in a supportive team.
The predicted salary is between 22000 - 24000 £ per year.
Salary and benefits: £26,000 to £28,000 plus excellent benefits
Contract length: Permanent, Full time
Locations: Peterborough, Greater London, Central London, West Midlands, Birmingham
We have a fantastic opportunity for customer focused, travel industry professionals to join the Operations department of a well-known Tour Operator. Joining our client as a Reservations Service Team Executive, you’ll be responsible for providing a multi-functional administration support service to their reservation teams and their customers, ensuring all requests are handled with speed, accuracy and professionalism.
Previous experience gained within an administration, reservations or customer service role within the travel sector is essential for the position, along with proficiency on a GDS. In return, our client can offer a salary of up to £28k plus excellent benefits. Please note - this is a fully homebased role and full or part-time hours are available.
Role of Reservations Service Team Executive:
- Quality assure bookings made through the call centre.
- Produce and dispatch invoices, cancellation invoices, ensuring production timescales are met.
- Dispatch travel documentation, ensuring high levels of accuracy when checking documentation.
- Assisting with administration duties such as distributing post and preparing outgoing post, reception duties.
- Rebooking flights, hotels and transfers when required.
- Ensuring web bookings are administered correctly.
- Relocations, ensure these are dealt with quickly to resolve and secure alternative properties to match customers’ requirements.
- Flight changes and supplier amendments are communicated out to agents.
- Make changes to existing bookings when requested by customers.
- Q Management – schedule changes, ticketing deadlines are met and processed correctly.
- Provide a professional service for agents and customers.
Skills required for the role:
- Strong working knowledge of Travel systems, to include – Amadeus GDS, Travelport, Vibe & Dolphin.
- Customer focused with strong attention to detail.
- Excellent communication skills, both written and verbal.
- Strong organisational skills.
- Team player.
- Comfortable dealing with queries over the phone and via email.
- Excellent travel destination and product knowledge.
If you’re interested in learning more about this Reservations Service Team Executive role, please press the apply online button now!
Reservations Service Team Executive - Homebased UK Wide in London employer: Succeed Recruitment
Contact Detail:
Succeed Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Service Team Executive - Homebased UK Wide in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and reservations. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reservations Service Team Executive - Homebased UK Wide in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Reservations Service Team Executive. Highlight your experience in administration, reservations, or customer service within the travel sector, and don’t forget to mention your proficiency with GDS systems!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the travel industry and how your skills align with the responsibilities of the role. Be sure to mention specific examples that demonstrate your attention to detail and customer focus.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application goes directly to us. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Succeed Recruitment
✨Know Your Travel Systems
Make sure you brush up on your knowledge of GDS systems like Amadeus, Travelport, Vibe, and Dolphin. Being able to discuss your experience with these systems confidently will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Think about specific situations where you resolved issues quickly and professionally, as this is key for the Reservations Service Team Executive role.
✨Demonstrate Attention to Detail
Since accuracy is crucial in this position, be ready to discuss how you ensure precision in your work. You might want to mention any processes you follow to double-check bookings or documentation before finalising them.
✨Practice Communication Scenarios
As you'll be dealing with queries over the phone and via email, practice articulating your thoughts clearly. Consider role-playing common customer scenarios with a friend to build your confidence in handling various situations.
