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- Tasks: Support online travel bookings by resolving issues and processing payments efficiently.
- Company: Join a growing travel team known for exceptional customer service and industry expertise.
- Benefits: Enjoy a competitive salary, commission, and excellent travel industry perks, all while working from home.
- Why this job: Be part of a dynamic team that values attention to detail and outstanding customer service.
- Qualifications: Experience in customer service or admin within the travel industry is essential.
- Other info: This role offers full remote work options and opportunities for career growth.
If you\’re a travel industry professional looking for an opportunity to move away from sales and into a support/administration role, we have the perfect opportunity for you!
Ready to make your application Please do read through the description at least once before clicking on Apply.
Joining our client’s growing travel team as an Online Booking Administrator, you\’ll work as part of a team to ensure that any online bookings which may fail as a result of any technical or supplier led issues are quickly and efficiently identified, resolved, processed and administered in order to maximise sales.
Attention to detail is key and you’ll facilitate and process customer payments securely ensuring all information obtained, inputted, and verified is accurate at all times. You’ll strive to deliver exceptional customer service representing our client’s successful travel brands. Ultimately, your aim is to drive repeat custom by providing outstanding service and building strong rapport.
In return, our client can offer a competitive salary of up to £26,260 plus commission & excellent travel industry benefits, so for more information, please contact us today for a confidential chat, or apply online.
Please note – this role can be fully homebased.
Role of Online Travel Booking Administrator:
* Identifying failure issues and reporting through to the correct internal channels
* Utilising multiple supplier systems in order to re-book customers holidays
* Process customer payments securely and accurately
* Loading accurately into our back-office system
* Continuously working towards and exceed booking targets
* Ensuring all information obtained, inputted, and verified is accurate at all times
* Striving to deliver exceptional customer service
Skills required for the role:
* Customer service / sales or admin experience from within the travel industry – essential
* Great attention to detail and accuracy
* Experience of working in a fast-paced environment
* Knowledge of supplier websites
* Computer competent to book holidays swiftly and efficiently
* Proficient in packaging multiple products together
If you’re interested in learning more about this Online Travel Booking Administrator role, please press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available.
Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs
Remote working/work at home options are available for this role.
Homework Online Travel Booking Administrator employer: Succeed Recruitment
Contact Detail:
Succeed Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homework Online Travel Booking Administrator
✨Tip Number 1
Familiarise yourself with the specific supplier systems mentioned in the job description. Understanding how these platforms work will give you a significant advantage during the interview process, as you'll be able to demonstrate your ability to navigate and utilise them effectively.
✨Tip Number 2
Brush up on your customer service skills, particularly in a travel context. Be prepared to discuss scenarios where you've successfully resolved issues for customers, as this will showcase your ability to handle the responsibilities of the role.
✨Tip Number 3
Highlight your attention to detail in any conversations or interviews. You might want to prepare examples of how your meticulous nature has positively impacted your previous roles, especially in fast-paced environments.
✨Tip Number 4
Research the company and its travel brands thoroughly. Knowing their values, mission, and the types of services they offer will help you align your answers with what they are looking for, making you a more appealing candidate.
We think you need these skills to ace Homework Online Travel Booking Administrator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Online Travel Booking Administrator position. Tailor your application to highlight your relevant experience in customer service and administration within the travel industry.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in the travel industry, particularly any experience related to online bookings, customer service, or administration. Use specific examples to demonstrate your attention to detail and ability to work in a fast-paced environment.
Showcase Your Skills: Make sure to mention your computer competency and familiarity with supplier systems. If you have experience packaging multiple products together, include that as well. This will show that you are equipped to handle the technical aspects of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Discuss how you can contribute to delivering exceptional customer service and driving repeat custom for the company.
How to prepare for a job interview at Succeed Recruitment
✨Showcase Your Travel Industry Knowledge
Make sure to highlight your experience in the travel industry during the interview. Discuss specific examples of how you've handled bookings, resolved issues, or provided exceptional customer service in past roles.
✨Demonstrate Attention to Detail
Since attention to detail is crucial for this role, prepare to discuss situations where your meticulousness made a difference. You could mention how you ensured accuracy in bookings or payments, which ultimately led to customer satisfaction.
✨Familiarise Yourself with Supplier Systems
Research the common supplier systems used in the travel industry. Being able to speak knowledgeably about these systems will show that you're proactive and ready to hit the ground running.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service challenges. Prepare to share examples of how you've successfully managed difficult situations or turned a negative experience into a positive one for the customer.
