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- Tasks: Assist clients with post-sales queries and resolve issues via phone and email.
- Company: Join a top cruise agency offering exciting travel opportunities.
- Benefits: Enjoy remote work, a salary up to £25,500, and fantastic travel discounts.
- Why this job: Perfect for cruise enthusiasts who love helping others and want a flexible role.
- Qualifications: Experience in the cruise industry and strong customer service skills required.
- Other info: Ongoing training and support provided to help you succeed.
The predicted salary is between 15300 - 35800 £ per year.
Join a leading cruise agency as a home-based Cruise Customer Service Consultant! If your cruise industry knowledge is "shipshape" and you delight in providing excellent customer service to your clients, we would love to hear from you!
Our client can offer:
- A fully homebased role - all equipment is provided
- A salary of up to £25,500 plus incentives
- Working hours between 9am - 6pm
- Fantastic cruise and travel discounts for you and your family
- Ongoing training and support
So, if you have a cruise sector and customer service background and are interested in hearing more about these Cruise Customer Service Consultant roles, please contact us today for a confidential chat or apply online!
Role of Cruise Customer Service Consultant:
- Dealing with a range of post-sales queries, via phone and email
- Arranging special requests and add-ons
- Confidently upsell on bookings
- Actioning any changes/amendments
- Resolving any client issues or complaints, escalating as necessary
- Dealing with any ad hoc administration tasks as required
Skills required for the role:
- Previous cruise industry experience, preferably within a customer service/support role
- Good working knowledge of the cruise sector
- Organised and professional with good attention to detail
- Ability to deal with complaints and find an amicable solution
- Ability to work to targets
- Strong team player
If you would like to learn more about this Cruise Customer Service Consultant role, please contact Succeed Recruitment Solutions or press the apply online button now!
Homework Cruise Customer Service Consultant employer: Succeed Recruitment
Contact Detail:
Succeed Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homework Cruise Customer Service Consultant
✨Tip Number 1
Brush up on your cruise industry knowledge! Familiarise yourself with popular cruise lines, destinations, and current trends. This will not only help you in interviews but also show your passion for the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Cruise Customer Service Consultant. This will prepare you to handle queries and complaints effectively during the interview.
✨Tip Number 3
Network with professionals in the cruise industry. Join relevant online forums or social media groups where you can connect with others and gain insights that could be beneficial during your application process.
✨Tip Number 4
Familiarise yourself with the company's values and mission. Understanding what they stand for will help you align your answers during the interview and demonstrate that you're a great fit for their team.
We think you need these skills to ace Homework Cruise Customer Service Consultant
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your previous experience in the cruise industry and customer service roles. Use specific examples that showcase your skills in handling post-sales queries and resolving client issues.
Showcase Your Knowledge: Demonstrate your understanding of the cruise sector in your application. Mention any specific cruise lines or destinations you are familiar with, as this will show your passion and expertise in the field.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with the job description. Highlight your organisational skills, attention to detail, and ability to work towards targets, as these are key attributes for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for a customer service position.
How to prepare for a job interview at Succeed Recruitment
✨Show Your Cruise Knowledge
Make sure to brush up on your cruise industry knowledge before the interview. Be prepared to discuss popular cruise lines, destinations, and trends in the industry. This will demonstrate your passion and expertise, which is crucial for a role in customer service.
✨Highlight Customer Service Experience
Prepare examples from your previous roles where you provided excellent customer service. Focus on situations where you resolved complaints or went above and beyond for a client, as this will showcase your ability to handle post-sales queries effectively.
✨Practice Upselling Techniques
Since upselling is a key part of the role, think of ways you can promote additional services or add-ons during the interview. You might even role-play scenarios with a friend to get comfortable with the process of suggesting upgrades to clients.
✨Demonstrate Organisational Skills
Be ready to discuss how you stay organised and manage your time effectively, especially when dealing with multiple client requests. Providing specific examples of how you prioritise tasks will show that you can handle the demands of a busy customer service environment.
