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- Tasks: Assist customers with post-booking queries and enhance their cruise experience.
- Company: Join a leading cruise company with a focus on customer satisfaction.
- Benefits: Earn up to £28k, enjoy great hours, and receive amazing travel discounts.
- Why this job: Be part of a dynamic team and help create unforgettable travel experiences.
- Qualifications: Experience in customer service within the cruise sector is essential.
- Other info: Comprehensive training and professional development opportunities available.
We have a brand new, fully homebased role which offers a highly competitive salary up to £28k and a Monday to Friday working week between 9am - 6pm! As a Cruise Customer Service Consultant, you will play a vital role in ensuring our client’s customers enjoy a seamless post-booking experience. Excellent knowledge of the cruise market is essential for the position, along with a customer focused approach and strong problem solving skills.
In return, you will benefit from a highly competitive salary, all necessary equipment provided, great working hours (no lates or weekends!), amazing cruise and travel discounts for you and your family, and comprehensive training and professional development opportunities.
Role of Cruise Customer Service Consultant:
- Handling a variety of post-sales queries via phone and email.
- Arranging special requests and add-ons to enhance client bookings.
- Booking additional services when required including excursions, dining, and drink packages.
- Managing booking amendments and changes.
- Completing any ad hoc administrative tasks as required.
- Resolving customer issues or complaints, escalating where necessary.
- Liaising with internal departments with any queries or amendments.
- Offering an exceptional level of customer service and completing work to a high standard.
Skills required for the role:
- Previous experience in a customer service or support role within the cruise sector is essential.
- Excellent knowledge of the cruise market - essential.
- Strong organisational skills: Professional, detail-oriented, and able to prioritise tasks efficiently.
- Problem-solving ability: Capable of managing complaints and finding amicable resolutions.
- Team player: Collaborative and adaptable in a dynamic environment.
If you are interested in learning more about this Cruise Customer Service Consultant opportunity, please press the apply online button now!
Homework Cruise Customer Service Consultant employer: Succeed Recruitment
Contact Detail:
Succeed Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homework Cruise Customer Service Consultant
✨Tip Number 1
Get to know the cruise market inside out! Brush up on your knowledge about different cruise lines, destinations, and customer preferences. This will not only help you stand out in interviews but also show that you're genuinely passionate about the role.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer service scenarios you might face and how you'd handle them. Role-playing with a friend can be a fun way to prepare for those tricky questions during the interview.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or resolved customer issues efficiently. This will demonstrate that you're the perfect fit for a fast-paced environment like this one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of other exciting roles available if this one isn’t quite right for you!
We think you need these skills to ace Homework Cruise Customer Service Consultant
Some tips for your application 🫡
Show Off Your Cruise Knowledge: Make sure to highlight your understanding of the cruise market in your application. We want to see that you know your stuff, so mention any relevant experience or insights that make you a perfect fit for this role.
Customer Service is Key: Since this role is all about providing top-notch customer service, share specific examples from your past experiences where you’ve gone above and beyond for customers. We love to see how you handle challenges and resolve issues!
Be Organised and Detail-Oriented: In your application, demonstrate your organisational skills and attention to detail. Mention how you prioritise tasks and manage your time effectively, as these are crucial for keeping our clients happy and their bookings seamless.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Succeed Recruitment
✨Know Your Cruise Stuff
Make sure you brush up on your knowledge of the cruise market before the interview. Familiarise yourself with popular cruise lines, destinations, and any recent trends. This will not only show your passion for the industry but also help you answer questions confidently.
✨Show Off Your Customer Service Skills
Prepare examples from your previous roles where you've excelled in customer service. Think about specific situations where you resolved complaints or went above and beyond for a customer. This will demonstrate your problem-solving abilities and customer-focused approach.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common customer service scenarios and how you would handle them. This will help you articulate your thoughts clearly and feel more at ease during the actual interview.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
