At a Glance
- Tasks: Lead global travel implementations and ensure customer satisfaction from start to finish.
- Company: Join a leading Travel Management Company with a focus on innovation.
- Benefits: Competitive salary up to £60k, excellent benefits, and fully remote work.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in the travel sector while working flexibly from anywhere in the UK.
- Qualifications: Experience in travel implementations and strong project management skills required.
We are delighted to partner with a leading Travel Management Company in the search for a Head of Global Implementations. The Head of Global Implementations will be responsible for the effective implementation of our client’s travel management process within new customers across all their territories globally, ensuring delivery of agreed customer requirements from initial stages of post-contract securement to the “go live” launch. They will also be responsible for the planning and implementation of major changes to the travel management process across individual or groups of customers. Working collaboratively with the Commercial & Operations functions, the Head of Global Implementations will create own and support delivery of an agreed plan with the customer and internal team members to reach the agreed deadlines and customer requirements.
To be successful in this role you must be flexible in your approach to learning, keen to challenge ways of working and suggest new innovative methods, as well as having a drive for achievement. Previous experience in a similar Implementation role within the travel sector is essential. In return, our client can offer a competitive salary up to £60k plus excellent benefits. This is a fully remote role and can be based UK wide. If this role is of interest to you, please apply online.
Role of Head of Global Implementations:
- Lead and project manage new customer implementations working with Commercial and Operations teams, to meet or exceed customer expectations.
- Work closely with any other relevant internal teams to ensure implementation plans are delivered to the agreed standards and timelines.
- Liaise directly with customers to understand requirements and propose effective solutions.
- Organise regular implementation meetings with the relevant internal teams acting as co-ordinator for updates and general communications on the implementation programme.
- Act as a central point of contact for all internal teams involved in the implementation plan to ensure all relevant data is considered in the delivery process.
- Ensure any barriers to the implementation process are identified and addressed or escalated to the Global Operations Director as appropriate for resolution.
- Support customers with new and challenging requests through the implementation process.
- Deploy online booking tools either as part of a new implementation or to existing customers wishing to expand their booking methods.
- Keep fully up to speed on the workings and relationships between our client’s internal manual and automated/online systems.
- Maintain high standards of knowledge of the booking process, identifying and recommending improvements where possible.
- Track the project life cycle and progress within salesforce for reporting and business visibility.
Skills required for the role:
- Proven track record in delivering new client implementations in the travel sector.
- Project Management skills and experience.
- High level of written and verbal communication skills.
- Ability to communicate clearly and effectively at all levels both internally and externally.
- Pro-active in engaging people and gaining “buy in” from all involved parties.
- IT systems literacy, strong MS Office Excel and Word skills.
- Experienced with mentoring or managing other team members.
- Native GDS experience.
If you’re interested in learning more about this Head of Global Implementations opportunity, please press the apply online button now!
Head of Global Implementations employer: Succeed Recruitment
As a leading Travel Management Company, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and innovation. With the flexibility of a fully remote role available across the UK, our team enjoys a competitive salary and excellent benefits, alongside opportunities to lead impactful projects that shape the future of travel management. Join us to be part of a collaborative environment where your ideas are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Global Implementations
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel sector and let them know you're on the hunt for a Head of Global Implementations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their travel management processes and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested and ready to hit the ground running.
✨Tip Number 3
Showcase your project management skills! Be ready to discuss specific examples of how you've successfully led implementations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make a lasting impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can keep you top of mind. Plus, it shows your enthusiasm and professionalism.
We think you need these skills to ace Head of Global Implementations
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in travel management implementations. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role requires high-level communication, ensure your written application reflects clarity and professionalism. Use concise language and structure your thoughts well – it’ll give us a taste of how you’ll communicate with clients and teams.
Highlight Your Project Management Experience:We’re looking for someone with a proven track record in project management. Be sure to include specific examples of past projects you've led, especially those related to client implementations in the travel sector. This will help us see your capability in action!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, you can check out other roles we have available while you’re there!
How to prepare for a job interview at Succeed Recruitment
✨Know the Travel Sector Inside Out
Make sure you brush up on your knowledge of the travel management industry. Understand the latest trends, challenges, and technologies that are shaping the sector. This will not only help you answer questions confidently but also show your passion for the role.
✨Demonstrate Your Project Management Skills
Prepare specific examples from your past experiences where you've successfully managed implementations or projects. Highlight how you coordinated with different teams, met deadlines, and overcame obstacles. This will showcase your ability to lead and manage complex processes effectively.
✨Communicate Clearly and Effectively
Since this role requires high-level communication skills, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview. This will help you convey your ideas in a concise and impactful manner.
✨Be Ready to Suggest Innovations
The job description mentions a need for innovative methods. Think about ways you could improve existing processes or introduce new tools. Be prepared to discuss these ideas during your interview to demonstrate your proactive approach and willingness to challenge the status quo.
