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- Tasks: Assist customers with post-sales queries and arrange special requests.
- Company: Join a leading cruise agency known for excellent customer service.
- Benefits: Enjoy a salary up to £25,000, home-based work, and fantastic travel discounts.
- Why this job: Perfect for cruise enthusiasts who love helping others and want flexible working hours.
- Qualifications: Previous cruise industry experience and strong customer service skills required.
- Other info: Ongoing training and support provided; work hours are 9am - 6pm with some weekend shifts.
The predicted salary is between 20000 - 25000 £ per year.
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Cruise Customer Service Consultant – Homework UK Wide, uk wide, uk
Client: Succeed Recruitment
Location: UK wide and home-based
Job Category: Other
EU work permit required: Yes
Job Reference: 6ec88d2f7a27
Job Views: 4
Posted: 25.06.2025
Expiry Date: 09.08.2025
Job Description:
Cruise Customer Service Consultant – Homework UK Wide
Salary and benefits: Up to £25,000 plus incentives & excellent benefits
Contract length: Permanent, Full time
Locations: UK wide and home-based
Available locations include: Home-based, England, Bedfordshire, Berkshire, Bristol, Buckinghamshire, Aylesbury, Cambridgeshire, Cambridge, Peterborough, Cheshire, Chester, Cleveland, Cornwall, County Durham, Durham, Cumbria, Derbyshire, Devon, Exeter, Plymouth, Dorset, East Sussex, Brighton, Essex, Gloucestershire, Cheltenham, Gloucester, Greater London, Central London, Greater Manchester, Manchester, Hampshire, Portsmouth, Southampton, Herefordshire, Hertfordshire, Humberside, Hull, Kent, Lancashire, Lancaster, Preston, Leicestershire, Lincolnshire, Merseyside, Liverpool, Middlesex, Norfolk, Norwich, Northamptonshire, Northumberland, North Yorkshire, York, Nottinghamshire, Oxfordshire, Oxford, Shropshire, Somerset, Bath, Taunton, South Yorkshire, Sheffield, Staffordshire, Stoke-on-Trent, Suffolk, Surrey, Tyne and Wear, Newcastle-upon-Tyne, Warwickshire, West Midlands, Birmingham, Coventry, West Sussex, West Yorkshire, Bradford, Halifax, Leeds, Wakefield, Wiltshire, Salisbury, Swindon, Worcestershire, Redditch, Worcester, Wales, Caernarfonshire, Cardiganshire, Carmarthenshire, Clwyd, Wrexham, Denbighshire, Dyfed, Flintshire, Glamorgan, Cardiff, Swansea, Gwynedd, Mid Glamorgan, Monmouthshire, Newport, Pembrokeshire, Powys, Scotland, Aberdeenshire, Aberdeen, Angus, Dundee, Argyll and Bute, Ayrshire and Arran, Banffshire, Berwickshire, Caithness, Clackmannanshire, Dumfries, Dunbartonshire, East Lothian, Fife, Inverness-shire, Inverness, Lanarkshire, Glasgow, Midlothian, Edinburgh, Moray, Nairn, Perth and Kinross, Perth, Renfrewshire, Stirling and Falkirk, Sutherland, West Lothian, Western Isles, Wigtown, Northern Ireland, Belfast
Join a leading cruise agency as a Cruise Customer Service Consultant! If you\’ve experience gained within the Cruise sector and delight in providing excellent customer service to your clients, we\’d love to hear from you!
Our client can offer:
- A fully homebased role – all equipment is provided
- A salary up to £25,000 plus incentives
- Working hours between 9am – 6pm
- Saturdays on a rota basis and Sundays during May – Sep only
- Fantastic cruise and travel discounts for you and your family
- Ongoing training and support
So, if you have a cruise sector and customer service background and are interested in hearing more about these Cruise Customer Service Consultant roles, please contact us today for a confidential chat or apply online!
Role of Cruise Customer Service Consultant:
- Dealing with a range of post-sales queries, via phone and email
- Arranging special requests and add-ons
- Confidently upsell on bookings
- Actioning any changes/amendments
- Resolving any client issues or complaints, escalating as necessary
- Dealing within any ad hoc administration tasks as required
Skills required for the role:
- Previous cruise industry experience, preferably within a customer service/support role
- Good working knowledge of the cruise sector
- Organised and professional with good attention to detail
- Ability to deal with complaints and find an amicable solution
- Ability to work to targets
- Strong team player
If you’d like to learn more about this Cruise Customer Service Consultant role, please contact us for a confidential chat or press the apply online button now!
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Cruise Customer Service Consultant - Homework UK Wide employer: Succeed Recruitment
Contact Detail:
Succeed Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Customer Service Consultant - Homework UK Wide
✨Tip Number 1
Familiarise yourself with the cruise industry and its key players. Understanding the different cruise lines, their offerings, and customer expectations will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and resolving issues. Be prepared to share examples of how you've successfully managed difficult situations in the past.
✨Tip Number 3
Network with professionals in the cruise sector. Join relevant online forums or social media groups where you can connect with others in the industry and gain insights that could be beneficial for your application.
✨Tip Number 4
Prepare for potential role-play scenarios during the interview. Being able to demonstrate your ability to upsell and handle post-sales queries in a simulated environment can showcase your skills effectively.
We think you need these skills to ace Cruise Customer Service Consultant - Homework UK Wide
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the cruise industry and customer service. Use specific examples that demonstrate your skills in handling post-sales queries and resolving client issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the cruise sector and your commitment to providing excellent customer service. Mention any relevant achievements and how they relate to the role of Cruise Customer Service Consultant.
Highlight Relevant Skills: In your application, emphasise skills such as organisation, attention to detail, and your ability to work under pressure. These are crucial for dealing with complaints and upselling bookings effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Succeed Recruitment
✨Show Your Cruise Knowledge
Make sure to brush up on your knowledge of the cruise industry. Be prepared to discuss popular cruise lines, destinations, and any recent trends. This will demonstrate your passion and expertise in the field.
✨Highlight Customer Service Experience
Since this role focuses heavily on customer service, be ready to share specific examples from your past experiences. Discuss how you handled difficult situations or complaints, showcasing your problem-solving skills.
✨Demonstrate Organisational Skills
As the job requires good attention to detail and organisation, prepare to talk about how you manage your time and tasks. You might want to mention any tools or methods you use to stay organised.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or what a typical day looks like for a Cruise Customer Service Consultant.
