Travel Operations Executive - Birmingham / Hybrid
Salary and benefits £27,000 plus excellent benefits Contract length Permanent, Full time Locations West Midlands, Birmingham
Join our award-winning client as a Travel Operations Executive! If you're a proven multi-tasker with exceptional attention to detail and the desire to ensure your customers experience their perfect trip, we'd love to hear from you! The successful candidate will play a key role in contributing to the smooth-running of the Operations department, with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to customers and maintaining professional working relationships with supplier partners.
This is a fantastic opportunity for those with previous experience gained within the travel sector and our client can offer a competitive salary of £27k and other great travel industry benefits. This is a hybrid role, with two days in the office and three from home and the hours of work are 9am - 5.30pm.
Role of Travel Operations Executive:
- Control room allocations and release dates
- Manage additional services and special requests relating to bookings
- Timely completion of client flight requests
- Provide high quality and timely communication, manifests and other documentation to all agents and suppliers
- Assist in writing accurate and articulate customer itineraries
- Arrange ticketing and boarding passes for all customers
- Dispatch all travel documentation to customers on time
- Close liaison with suppliers on quality control issues
- Conduct audit of loaded allotments and contracts data to assure accuracy in system
- Liaise with and assist the Finance department with supplier invoicing when required
- Adopt company policies to resolve customer service issues, post and pre-sale
- Respond to customers enquiries whether by telephone or email
Skills required for the role:
- Operations experience gained within a travel agency/tour ops environment
- Excellent interpersonal communication skills and a high level of professionalism
- An eye for a sale and ability to convert customer enquiries into confirmed bookings
- Strong problem-solving capabilities
- A methodical and conscientious approach to all tasks
- Excellent organisation and time management skills
- Attention to detail and a high level of numeracy
- A preparedness to work outside normal office hours
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Travel Operations Executive - Birmingham / Hybrid employer: Succeed Recruitment
At Succeed Recruitment, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Group SEO & Discoverability Lead, you will not only have the opportunity to shape impactful strategies but also benefit from continuous professional development and mentorship within a supportive team environment. Located in a vibrant area, our company offers unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an excellent employer for those seeking meaningful and rewarding careers.
