At a Glance
- Tasks: Manage the ticketing team and enhance aviation business relationships.
- Company: Leading Tour Operator with a dynamic work environment.
- Benefits: Competitive salary around £45k, plus great benefits.
- Other info: Exciting career growth opportunities in a fast-paced sector.
- Why this job: Join a vibrant team and make a real impact in the travel industry.
- Qualifications: Experience in ticketing and strong GDS knowledge required.
The predicted salary is between 42500 - 47500 € per year.
We’re looking for an experienced Ticketing Manager for a super opportunity with a leading Tour Operator, based from either their West London, Birmingham or Peterborough office. The successful candidate will be responsible for the day to day management of our client’s ticketing team, to include building relationships with GDS providers and driving their aviation business forward. The role will involve liaising with existing e-sales customers, reservations and airlines and will suit an analytical and GDS proficient travel industry professional. Previous experience in a similar role within the travel sector is essential, along with excellent worldwide airline and fares knowledge and a willingness to assist with out-of-hours cover. In return, our client can offer a competitive salary circa £45k DOE (location dependent) plus benefits.
Role of Ticketing Manager:
- The main aspect of the role will be to oversee the ticket department on a daily basis.
- Queue management – ensure all queues are kept up to date including: schedule changes, general, web, re-issues and queues are checked at the end of the day to ensure everything has been actioned for that day.
- Monitor schedule changes and ensure that agents/customers are advised of the changes.
- Make any alterations to bookings, update back-office systems to reflect the changes.
- Ensure tickets/re-issues are issued within the deadlines.
- TINS reports are actioned daily, along with system interfacing monitored.
- Assist with GDS Relationship at operational level.
- Specialist Fare Management, to include cruise fares, NDC, I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus, GAL.
- Manage ADM & ACM process from start to finish.
- In conjunction with the training department conduct and help to co-ordinate airline training for reservations team.
- Manage relationships with E sales customers.
- Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
- Cover the OOH emergency line as part of a rota.
Skills required for the role:
- Solid worldwide travel industry knowledge
- Tour operations background
- Excellent airline and fares knowledge
- GDS proficient
- Good communication skills
- Good attention to detail
- Strong customer focus
- Project Management and analytical skills
If you’re interested in learning more about this Ticketing Manager opportunity, press the apply online button now!
Ticketing Manager employer: Succeed Recruitment Solutions
Join a leading Tour Operator as a Ticketing Manager and enjoy a vibrant work culture that values collaboration and innovation. With offices in West London, Birmingham, and Peterborough, you will benefit from competitive salaries, comprehensive training opportunities, and the chance to develop your career in the dynamic travel industry. Our commitment to employee growth and a supportive environment makes us an excellent employer for those seeking meaningful and rewarding employment.
Contact Detail:
Succeed Recruitment Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Manager
✨Network Like a Pro
Get out there and connect with people in the travel industry! Attend events, join online forums, and don’t be shy about reaching out to former colleagues. Building relationships can lead to job opportunities that aren’t even advertised.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your GDS proficiency and airline knowledge. Share specific examples of how you've successfully managed ticketing processes or resolved issues in the past.
✨Be Ready for the Unexpected
In the travel industry, things can change quickly. Be prepared to discuss how you handle disruptions and manage customer expectations. Employers love candidates who can think on their feet and keep calm under pressure.
✨Apply Through Our Website
If this Ticketing Manager role sounds like your cup of tea, don’t hesitate to apply through our website! We’ve got loads of exciting opportunities waiting for you, so let’s get you on the right path to landing that dream job.
We think you need these skills to ace Ticketing Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ticketing Manager role. Highlight your experience in the travel sector, especially with GDS systems and ticketing processes. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your analytical skills and any relevant experience you have with airline fares and customer relationships.
Show Off Your Communication Skills:Since this role involves liaising with various teams and customers, make sure to showcase your communication skills in your application. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Succeed Recruitment Solutions
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of Global Distribution Systems (GDS) like Amadeus and GAL. Be prepared to discuss how you've used these systems in previous roles, as well as any specific challenges you've faced and how you overcame them.
✨Showcase Your Analytical Skills
Since the role requires strong analytical skills, come ready with examples of how you've used data to drive decisions in ticketing or fare management. Think about specific instances where your analysis led to improved processes or customer satisfaction.
✨Demonstrate Your Customer Focus
Prepare to talk about how you've built relationships with e-sales customers in the past. Highlight any strategies you've implemented to enhance customer experience and how you’ve handled disruptions in airline services effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. For instance, how would you manage a sudden schedule change? Practise articulating your thought process clearly, showing your ability to think on your feet and manage stress.
