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- Tasks: Manage ticketing operations and build relationships with GDS providers in a dynamic travel environment.
- Company: Leading Tour Operator with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary up to £40k, hybrid work options, and professional development opportunities.
- Why this job: Join a vibrant team and make an impact in the travel industry while advancing your career.
- Qualifications: Experience in ticketing and aviation, strong GDS skills, and excellent communication abilities.
- Other info: Exciting opportunity for growth in a supportive and collaborative workplace.
The predicted salary is between 28800 - 48000 £ per year.
We’re looking for an experienced Ticketing & Aviation Manager for a super opportunity with a leading Tour Operator, based from either their West London or Birmingham office. The successful candidate will be responsible for the day to day management of our client’s ticketing team, to include building relationships with GDS providers and driving their aviation business forward.
The role will involve liaising with existing e-sales customers, reservations and airlines and will suit an analytical and GDS proficient travel industry professional. Previous experience in a similar role within the travel sector is essential, along with excellent worldwide airline and fares knowledge and a willingness to assist with out-of-hours cover. In return, our client can offer a competitive salary up to £40k DOE (location dependent) plus benefits. This role can be based out of West London or Birmingham on a hybrid basis.
Role of Ticketing & Aviation Manager:
- The main aspect of the role will be to oversee the ticket department on a daily basis.
- Queue management – ensure all queues are kept up to date including: schedule changes, general, web, re-issues and queues are checked at the end of the day to ensure everything has been actioned for that day.
- Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes.
- Ensure tickets/re-issues are issued within the deadlines.
- TINS reports are actioned daily, along with system interfacing monitored.
- Assist with GDS Relationship at operational level.
- Specialist Fare Management, to include cruise fares, NDC, I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus, GAL.
- Manage ADM & ACM process from start to finish.
- In conjunction with the training department conduct and help to co-ordinate airline training for reservations team.
- Manage relationships with E sales customers.
- Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
- Cover the OOH emergency line as part of a rota.
Skills required for the role:
- Solid worldwide travel industry knowledge
- Excellent airline and fares knowledge
- GDS proficient
- Good communication skills
- Good attention to detail
- Strong customer focus
- Project Management and analytical skills
If you’re interested in learning more about this Ticketing & Aviation Manager opportunity, press the apply online button now!
Ticketing & Aviation Manager employer: Succeed Recruitment Solutions
Contact Detail:
Succeed Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing & Aviation Manager
✨Network Like a Pro
Get out there and connect with people in the travel industry! Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your GDS proficiency and airline knowledge. Share specific examples of how you've tackled challenges in previous roles to really impress them!
✨Be Ready for the Unexpected
In the travel industry, things can change quickly. Be prepared to discuss how you handle disruptions and manage customer expectations. This shows you're not just knowledgeable but also adaptable and ready for anything!
✨Apply Through Our Website
If this Ticketing & Aviation Manager role sounds like your cup of tea, don’t hesitate to apply through our website. We’ve got loads of exciting opportunities waiting for you, so let’s get you on the right path!
We think you need these skills to ace Ticketing & Aviation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ticketing & Aviation Manager role. Highlight your experience in managing ticketing teams and your knowledge of GDS systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in the travel industry and how you can drive our aviation business forward.
Show Off Your Analytical Skills: Since the role requires strong analytical skills, don’t forget to mention any relevant experiences where you've used these skills effectively. We love seeing how you’ve tackled challenges in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Succeed Recruitment Solutions
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of Global Distribution Systems (GDS) like Amadeus and GAL. Be ready to discuss how you've used these systems in previous roles, as well as any specific challenges you've faced and how you overcame them.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical skills, especially in relation to ticketing and fare management. Think about times when you've had to monitor schedule changes or manage ADM & ACM processes, and be ready to explain your approach.
✨Demonstrate Strong Communication
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare to discuss how you've built relationships with e-sales customers and airlines, and how effective communication has helped you in your previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. For instance, think about how you would handle a last-minute schedule change or a customer complaint regarding ticketing issues. Having a structured approach to these scenarios will impress your interviewers.