At a Glance
- Tasks: Lead global travel management implementations and ensure customer satisfaction.
- Company: Join a leading Travel Management Company with a focus on innovation.
- Benefits: Competitive salary up to £60k, fully remote work, and excellent benefits.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in the travel sector while working flexibly from anywhere in the UK.
- Qualifications: Experience in travel sector implementations and strong project management skills.
The predicted salary is between 60000 - 60000 £ per year.
We are delighted to partner with a leading Travel Management Company in the search for a Head of Global Implementations. The Head of Global Implementations will be responsible for the effective implementation of our client's travel management process within new customers across all their territories globally, ensuring delivery of agreed customer requirements from initial stages of post-contract securement to the 'go live' launch. They will be responsible for the planning and implementation of major changes to the travel management process across individual or groups of customers.
Working collaboratively with the Commercial & Operations functions, the Head of Global Implementations will create, own and support delivery of an agreed plan with the customer and internal team members to reach the agreed deadlines and customer requirements. To be successful in this role you must be flexible in your approach to learning, keen to challenge ways of working and suggest new innovative methods, as well as having a drive for achievement. Previous experience in a similar Implementation role within the travel sector is essential.
In return, our client can offer a competitive salary up to £60k plus excellent benefits. This is a fully remote role and can be based UK wide.
Role of Head of Global Implementations:
- Lead and project manage new customer implementations working with Commercial and Operations teams, to meet or exceed customer expectations.
- Work closely with any other relevant internal teams to ensure implementation plans are delivered to the agreed standards and timelines.
- Liaise directly with customers to understand requirements and propose effective solutions.
- Organise regular implementation meetings with the relevant internal teams acting as co-ordinator for updates and general communications on the implementation programme.
- Act as a central point of contact for all internal teams involved in the implementation plan to ensure all relevant data is considered in the delivery process.
- Ensure any barriers to the implementation process are identified and addressed or escalated to the Global Operations Director as appropriate for resolution.
- Support customers with new and challenging requests through the implementation process.
- Deploy online booking tools either as part of a new implementation or to existing customers wishing to expand their booking methods.
- Keep fully up to speed on the workings and relationships between our client's internal manual and automated/online systems.
- Maintain high standards of knowledge of the booking process, identifying and recommending improvements where possible.
- Track the project life cycle and progress within Salesforce for reporting and business visibility.
Skills required for the role:
- Proven track record in delivering new client implementations in the travel sector.
- Project Management skills and experience.
- High level of written and verbal communication skills.
- Ability to communicate clearly and effectively at all levels both internally and externally.
- Pro-active in engaging people and gaining 'buy in' from all involved parties.
- IT systems literacy, strong MS Office Excel and Word skills.
- Experienced with mentoring or managing other team members.
- Native GDS experience.
If you're interested in learning more about this Head of Global Implementations opportunity, please press the apply online button now!
Head of Global Implementations in Stoke-on-Trent employer: Succeed Recruitment Solutions
As a leading Travel Management Company, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and innovation. With the flexibility of a fully remote role available across the UK, our team enjoys a competitive salary and excellent benefits, alongside opportunities to lead impactful projects that shape the future of travel management. Join us to be part of a collaborative environment where your ideas are valued and your career can flourish.
Contact Details:
Succeed Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Global Implementations in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel sector and let them know you're on the hunt for a Head of Global Implementations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its implementation processes. Be ready to discuss how your previous experience aligns with their needs, especially in project management and customer engagement. Show them you’re the perfect fit!
✨Tip Number 3
Don’t just wait for job alerts! Actively search for roles on our website and apply directly. Tailor your application to highlight your relevant skills in delivering client implementations and managing projects in the travel sector.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a great way to reiterate your interest in the role and remind them why you’re the best candidate for the Head of Global Implementations position. Keep it friendly and professional!
We think you need these skills to ace Head of Global Implementations in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Global Implementations role. Highlight your experience in the travel sector and any relevant project management skills that align with what we're looking for.
Showcase Your Communication Skills:Since this role requires high-level written and verbal communication, don’t shy away from demonstrating these skills in your application. Use clear and concise language, and make sure your documents are well-structured.
Highlight Your Flexibility and Innovation:We love candidates who can think outside the box! Share examples of how you've challenged the status quo or introduced innovative methods in previous roles, especially in implementation projects.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your interest in the role and keep track of your application.
How to prepare for a job interview at Succeed Recruitment Solutions
✨Know the Travel Management Landscape
Before your interview, brush up on the latest trends and challenges in the travel management sector. Understanding the nuances of client implementations and how they impact customer satisfaction will show that you're not just familiar with the role but also passionate about it.
✨Demonstrate Project Management Prowess
Be ready to discuss specific examples from your past experiences where you successfully managed client implementations. Highlight your project management skills and how you navigated challenges to meet deadlines and exceed expectations.
✨Communicate Clearly and Confidently
Since this role requires high-level communication skills, practice articulating your thoughts clearly. Prepare to explain complex ideas simply, as you'll need to liaise with various stakeholders, both internally and externally.
✨Show Your Flexibility and Innovation
The job calls for a flexible approach and a willingness to challenge the status quo. Think of instances where you've suggested innovative solutions or adapted to changing circumstances, and be ready to share these during your interview.
