At a Glance
- Tasks: Manage the ticketing team and enhance aviation business relationships.
- Company: Leading Tour Operator with a dynamic work environment.
- Benefits: Competitive salary around £45k, plus great benefits.
- Other info: Exciting opportunities for career growth and development.
- Why this job: Join a vibrant team and make a real impact in the travel industry.
- Qualifications: Experience in ticketing and strong GDS knowledge required.
The predicted salary is between 42500 - 47500 € per year.
We’re looking for an experienced Ticketing Manager for a super opportunity with a leading Tour Operator, based from either their West London, Birmingham or Peterborough office. The successful candidate will be responsible for the day to day management of our client’s ticketing team, to include building relationships with GDS providers and driving their aviation business forward. The role will involve liaising with existing e-sales customers, reservations and airlines and will suit an analytical and GDS proficient travel industry professional. Previous experience in a similar role within the travel sector is essential, along with excellent worldwide airline and fares knowledge and a willingness to assist with out-of-hours cover. In return, our client can offer a competitive salary circa £45k DOE (location dependent) plus benefits.
Role of Ticketing Manager:
- The main aspect of the role will be to oversee the ticket department on a daily basis.
- Queue management – ensure all queues are kept up to date including: schedule changes, general, web, re-issues and queues are checked at the end of the day to ensure everything has been actioned for that day.
- Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes.
- Ensure tickets/re-issues are issued within the deadlines.
- TINS reports are actioned daily, along with system interfacing monitored.
- Assist with GDS Relationship at operational level.
- Specialist Fare Management, to include cruise fares, NDC, I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus, GAL.
- Manage ADM & ACM process from start to finish.
- In conjunction with the training department conduct and help to co-ordinate airline training for reservations team.
- Manage relationships with E sales customers.
- Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
- Cover the OOH emergency line as part of a rota.
Skills required for the role:
- Solid worldwide travel industry knowledge.
- Tour operations background.
- Excellent airline and fares knowledge.
- GDS proficient.
- Good communication skills.
- Good attention to detail.
- Strong customer focus.
- Project Management and analytical skills.
If you’re interested in learning more about this Ticketing Manager opportunity, press the apply online button now!
Ticketing Manager in Slough employer: Succeed Recruitment Solutions
Join a leading Tour Operator that values its employees and fosters a collaborative work culture across its West London, Birmingham, and Peterborough offices. With a competitive salary and comprehensive benefits, this role as Ticketing Manager offers not only the chance to lead a dynamic team but also ample opportunities for professional growth and development within the thriving travel industry. Experience a supportive environment where your expertise in GDS and airline knowledge will be recognised and rewarded.
Contact Detail:
Succeed Recruitment Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Manager in Slough
✨Network Like a Pro
Get out there and connect with people in the travel industry! Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Show Off Your Skills
When you get the chance to chat with hiring managers or recruiters, make sure to highlight your GDS proficiency and airline knowledge. Share specific examples of how you've tackled challenges in previous roles to really stand out!
✨Be Ready for the Unexpected
In the travel industry, things can change quickly. Be prepared to discuss how you handle schedule changes or customer disruptions during interviews. Showing that you can think on your feet will impress potential employers!
✨Apply Through Our Website
If this Ticketing Manager role sounds like your cup of tea, don’t hesitate to apply through our website! We’ve got loads of exciting opportunities waiting for you, so let’s get you on the path to landing that dream job.
We think you need these skills to ace Ticketing Manager in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ticketing Manager role. Highlight your experience in the travel sector, especially with GDS systems and ticketing processes. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing ticketing teams and building relationships with GDS providers.
Show Off Your Analytical Skills:Since the role requires strong analytical skills, don’t forget to mention any relevant projects or experiences where you’ve used these skills. We love seeing how you can drive our aviation business forward!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Succeed Recruitment Solutions
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of GDS systems like Amadeus and GAL. Be ready to discuss how you've used these platforms in previous roles, as well as any specific challenges you've faced and how you overcame them.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical abilities, especially in managing ticketing processes and handling schedule changes. Think about times when your attention to detail made a significant impact on operations or customer satisfaction.
✨Demonstrate Strong Communication
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare to discuss how you've built relationships with e-sales customers and airlines, and be ready to share specific instances where your communication skills led to successful outcomes.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, such as handling disruptions to airline services. Think through your contingency plans and be prepared to explain how you would manage these scenarios effectively while keeping customer focus at the forefront.
