At a Glance
- Tasks: Reconnect with customers and create exciting travel opportunities through calls and emails.
- Company: Join a growing travel specialist with a vibrant team culture.
- Benefits: Competitive salary, commission, industry training, and fantastic travel perks.
- Other info: Dynamic environment with excellent career growth and development opportunities.
- Why this job: Kickstart your travel career while using your existing sales skills to make an impact.
- Qualifications: Experience in sales or customer-facing roles; confidence and communication skills are key.
Ready to take your first step into the travel industry?
If you have experience in outbound sales, telesales, customer retention or another customer-facing role, this could be the perfect opportunity to turn your existing skills into a career in travel.
Our client is an established travel specialist who are building a brand-new team, offering the chance to join an ambitious business at an exciting stage of its growth.
This is more than just another sales or customer service role.
You’ll have the opportunity to develop valuable experience across customer engagement, sales and travel, while building your knowledge and career within an established organisation with excellent industry benefits.
As a Travel Retention Executive, you’ll be responsible for reconnecting with existing and inactive customers, understanding their travel needs and creating opportunities for future bookings.
You don’t need previous travel experience to succeed in this role.
We’re looking for people who are confident, motivated and genuinely enjoy speaking with customers.
If you’re ready to take the skills you already have and use them to open the door to a career in travel, we’d love to hear from you!
What’s on offer?
- Competitive salary plus commission
- Monday–Friday working hours, on a rota basis between 9am and 9pm
- Excellent travel industry benefits
- Full travel industry training and career development opportunities
- The opportunity to build a career within the travel industry
Role of Travel Retention Executive
- Proactively contacting existing and inactive customers via outbound calls and email campaigns.
- Re-engaging customers by discussing destinations, holiday ideas and relevant travel offers.
- Building strong relationships and understanding customers’ travel preferences, budgets and future holiday plans.
- Identifying opportunities to turn customer conversations into future bookings.
- Understanding why customers may have booked elsewhere and capturing valuable feedback to help improve the customer experience.
- Maintaining accurate customer records and activity using the CRM system.
- Delivering a professional, friendly and personalised customer experience.
- Working towards and achieving individual KPIs and performance targets.
- Supporting colleagues and contributing to wider team and business objectives.
Skills required for the role
- Experience in outbound sales, telesales, customer retention or another customer-facing role.
- Excellent communication and relationship-building skills.
- Confidence speaking to customers over the phone and the ability to build rapport quickly.
- A positive approach to handling objections and finding solutions.
- Motivation to achieve targets and deliver results.
- Enthusiasm, confidence and a genuine interest in working with customers.
- A willingness to learn, develop and build a career within the travel industry.
If you’re interested in learning more about this Travel Retention Executive role, please press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available.
Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs
Travel Retention Executive in Redditch employer: Succeed Recruitment Solutions
Join a leading luxury travel organisation in Greater Manchester, where you will be part of a dynamic team dedicated to delivering exceptional travel experiences. With a strong focus on employee growth and development, the company offers competitive salaries, comprehensive benefits, and a supportive work culture that values collaboration and innovation. Experience the unique advantage of working in a vibrant city known for its rich cultural heritage and thriving hospitality sector.
Contact Details:
Succeed Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel Retention Executive in Redditch
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Succeed Recruitment Solutions who are looking for fresh talent for roles like Travel Retention Executive.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Succeed Recruitment Solutions and give you a leg up for your Travel Retention Executive application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Retention Executive openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Retention Executive in Redditch
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Retention Executive role at Succeed Recruitment Solutions.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Retention Executive position at Succeed Recruitment Solutions.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Succeed Recruitment Solutions.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Succeed Recruitment Solutions's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Retention Executive.
How to prepare for a job interview at Succeed Recruitment Solutions
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Succeed Recruitment Solutions.
