At a Glance
- Tasks: Reconnect with customers and promote exciting travel offers through calls and emails.
- Company: Leading travel organisation with a focus on customer relationships.
- Benefits: Salary of £26.5k plus OTE circa £30k and excellent industry benefits.
- Other info: Office-based role, Monday to Friday, with great career growth opportunities.
- Why this job: Join a thriving team and help people plan their dream holidays.
- Qualifications: Experience in outbound sales or customer retention is preferred.
Our client, a leading and well-established travel organisation, is looking to recruit an ambitious and customer-focused Retention Executive to join their growing team. This is an exciting opportunity for someone who enjoys building relationships, engaging with customers, and helping people plan their next holiday. If you have experience in outbound sales, customer retention or telesales—and a passion for delivering outstanding customer service—this could be the ideal next step in your career! As a Retention Executive, you'll be responsible for reconnecting with customers who haven't booked recently, using outbound calls and email campaigns to re-engage their interest and encourage future holiday bookings. You'll take the time to understand each customer's travel preferences, identify future holiday plans, and provide tailored travel solutions, all while delivering an exceptional customer experience. We're looking for someone who is confident on the phone, enjoys speaking with customers, and is motivated by achieving results. On offer is a salary of £26.5k plus OTE circa £30k and excellent industry benefits. The is a fully office-based role – Mon – Fri 9am – 5.30pm. If you're looking for your next opportunity within a thriving travel business and enjoy building lasting customer relationships, we'd love to hear from you! Please apply online today. Role of Retention Executive: * Proactively contact inactive customers through outbound warm and cold calls, as well as email campaigns. * Re-engage customers by promoting exciting travel offers, destinations and holiday packages. * Build rapport and identify customers' travel preferences, budgets and future booking plans. * Gather valuable market intelligence by understanding why customers may have booked elsewhere, helping to improve future customer experience. * Maintain accurate customer records and activity within the CRM system. * Deliver a professional, friendly and customer-focused service at every stage of the customer journey. * Achieve and exceed individual KPIs and performance targets. * Support colleagues and contribute to wider business objectives when required. Skills required for the role: * Previous experience in outbound sales, telesales, customer retention or customer re-engagement. * Experience within the travel or hospitality sector would be advantageous but is not essential. * Excellent communication and relationship-building skills. * Confidence handling objections and converting conversations into future sales opportunities. * A target-driven, self-motivated approach with a desire to succeed. * Experience using CRM systems and Microsoft Office. * Strong attention to detail and good administrative skills. * A team-oriented attitude with a flexible approach to work. If you’re interested in learning more about this Retention Executive role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs
Retention Executive in Redditch employer: Succeed Recruitment Solutions
Join a leading luxury travel organisation in Greater Manchester, where you will be part of a dynamic team dedicated to delivering exceptional travel experiences. With a strong focus on employee growth and development, the company offers competitive salaries, comprehensive benefits, and a supportive work culture that values collaboration and innovation. Experience the unique advantage of working in a vibrant city known for its rich cultural heritage and thriving hospitality sector.
Contact Details:
Succeed Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retention Executive in Redditch
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Succeed Recruitment Solutions who are looking for fresh talent for roles like Retention Executive.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Succeed Recruitment Solutions and give you a leg up for your Retention Executive application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Retention Executive openings they might have. It's a bold move, but it might just pay off!
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Retention Executive role at Succeed Recruitment Solutions.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Retention Executive position at Succeed Recruitment Solutions.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Succeed Recruitment Solutions.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Succeed Recruitment Solutions's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Retention Executive.
How to prepare for a job interview at Succeed Recruitment Solutions
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Succeed Recruitment Solutions.
