At a Glance
- Tasks: Manage ticketing processes and ensure timely issuance of tickets for a leading Tour Operator.
- Company: Join a top-tier Tour Operator with a focus on customer satisfaction.
- Benefits: Earn up to £30k plus bonuses and enjoy fantastic travel industry perks.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real impact in the travel industry.
- Qualifications: 2+ years in airline reservations/ticketing and GDS experience required.
The predicted salary is between 21600 - 36000 £ per year.
We have a fantastic, new opportunity for an experienced Ticketing Executive to join a leading Tour Operator. Working within our client's Reservations Service Team, the successful candidate will be responsible for ensuring that tickets are issued accurately and on a timely basis and actioning schedule changes quickly and efficiently. Ticketing and GDS experience is essential for the role and in return, our client can offer a highly competitive salary up to £30k plus bonus and excellent travel industry benefits.
Role of Ticketing Executive:
- Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues.
- Ensure that all Q’s are checked at the end of the day to ensure that all tickets have been issued.
- Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met.
- Assist with the BSP Ticket Audit.
- Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes.
- Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
- Assist with airline refunds and ensure they are processed within set guidelines.
- Investigate any ADM’s received and ensure that if required they are disputed with the airlines.
- Ensure that E-tracker refunds are kept up to date and processed from the reports.
- Complete rebooking of flights, hotels and transfers when needed.
- Out of hours support when required on a Rota basis or to cover sickness.
Skills required for the role:
- Minimum 2 years in airline reservations/ticketing role using a GDS.
- Exceptional customer service skills.
- Great attention to detail and accuracy.
- Ability to remain calm working in a highly pressurised environment.
- Ability to organise, prioritise and manage own workload to tight deadlines.
If you’re interested in learning more about this Ticketing Executive role, please press the apply online button now!
Ticketing Executive in Nottingham employer: Succeed Recruitment Solutions
Join a leading Tour Operator that values its employees and fosters a dynamic work culture. As a Ticketing Executive, you will benefit from a competitive salary of up to £30k plus bonuses, alongside excellent travel industry perks. With opportunities for professional growth and a supportive team environment, this role is perfect for those looking to thrive in the fast-paced world of travel.
Contact Details:
Succeed Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Executive in Nottingham
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Succeed Recruitment Solutions who are looking for fresh talent for roles like Ticketing Executive.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Succeed Recruitment Solutions and give you a leg up for your Ticketing Executive application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Ticketing Executive openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Ticketing Executive in Nottingham
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Ticketing Executive role at Succeed Recruitment Solutions.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Ticketing Executive position at Succeed Recruitment Solutions.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Succeed Recruitment Solutions.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Succeed Recruitment Solutions's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Ticketing Executive.
How to prepare for a job interview at Succeed Recruitment Solutions
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Succeed Recruitment Solutions.
