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- Tasks: Manage ticketing processes and ensure timely issuance of tickets for a leading Tour Operator.
- Company: Join a top-tier Tour Operator with a focus on customer satisfaction.
- Benefits: Earn up to £30k plus bonuses and enjoy fantastic travel industry perks.
- Why this job: Be part of a dynamic team and make a real difference in the travel experience.
- Qualifications: 2+ years in airline reservations/ticketing and GDS experience required.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic, new opportunity for an experienced Ticketing Executive to join a leading Tour Operator. Working within our client's Reservations Service Team, the successful candidate will be responsible for ensuring that tickets are issued accurately and on a timely basis and actioning schedule changes quickly and efficiently. Ticketing and GDS experience is essential for the role and in return, our client can offer a highly competitive salary up to £30k plus bonus and excellent travel industry benefits.
Role of Ticketing Executive:
- Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues.
- Ensure that all Q’s are checked at the end of the day to ensure that all tickets have been issued.
- Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met.
- Assist with the BSP Ticket Audit.
- Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes.
- Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
- Assist with airline refunds and ensure they are processed within set guidelines.
- Investigate any ADM’s received and ensure that if required they are disputed with the airlines.
- Ensure that E-tracker refunds are kept up to date and processed from the reports.
- Complete rebooking of flights, hotels and transfers when needed.
- Out of hours support when required on a Rota basis or to cover sickness.
Skills required for the role:
- Minimum 2 years in airline reservations/ticketing role using a GDS.
- Exceptional customer service skills.
- Great attention to detail and accuracy.
- Ability to remain calm working in a highly pressurised environment.
- Ability to organise, prioritise and manage own workload to tight deadlines.
If you’re interested in learning more about this Ticketing Executive role, please press the apply online button now!
Ticketing Executive in Norwich employer: Succeed Recruitment Solutions
Contact Detail:
Succeed Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Executive in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work in ticketing or reservations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your GDS knowledge and ticketing processes. We all know that confidence is key, so practice answering common questions and be ready to showcase your customer service skills.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email to express your continued interest can make you stand out from the crowd.
✨Tip Number 4
Check out our website regularly for new opportunities. We’re always updating our listings, and applying directly through us can give you a better chance of landing that Ticketing Executive role!
We think you need these skills to ace Ticketing Executive in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ticketing Executive role. Highlight your GDS experience and any relevant ticketing roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Reservations Service Team. Share specific examples of how you've handled schedule changes or customer queries in the past.
Show Off Your Attention to Detail: In this role, accuracy is key. When you submit your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about us while you’re there!
How to prepare for a job interview at Succeed Recruitment Solutions
✨Know Your GDS Inside Out
Make sure you brush up on your Global Distribution System (GDS) knowledge before the interview. Be ready to discuss your experience with ticketing and how you've used GDS in past roles. This will show that you're not just familiar with the system, but that you can navigate it like a pro.
✨Demonstrate Attention to Detail
Since accuracy is key in this role, prepare examples of how you've ensured precision in your previous work. Whether it's double-checking ticket details or managing schedule changes, having specific instances ready will highlight your attention to detail.
✨Stay Calm Under Pressure
The travel industry can be hectic, so think of scenarios where you've successfully managed stress. Share how you prioritised tasks during busy periods or handled unexpected disruptions. This will reassure them that you can keep your cool when things get tough.
✨Showcase Your Customer Service Skills
Customer service is crucial for a Ticketing Executive. Prepare to discuss how you've gone above and beyond for clients in the past. Whether it’s resolving issues or providing timely updates, demonstrating your commitment to excellent service will set you apart.
