At a Glance
- Tasks: Provide expert sales and service support for cruise reservations, ensuring customer satisfaction.
- Company: Join a market-leading, award-winning Tour Operator with a great work/life balance.
- Benefits: Competitive salary up to £30k, bonuses, familiarisation trips, and industry incentives.
- Other info: Perfect for those who love delivering a full concierge service and working in a team.
- Why this job: Make a real impact in the travel industry while enjoying a dynamic work environment.
- Qualifications: Previous cruise sales experience and strong customer service skills required.
The predicted salary is between 30000 - 30000 £ per year.
Join a market leading and award winning Tour Operator as a Cruise Reservations Consultant! If you're looking for a position offering a great work/life balance, this is the perfect opportunity as the role operates Mon - Sat 9am - 6pm on a rota basis.
As a Cruise Reservations Consultant, you'll be responsible for providing expert sales and service support for cruise products to both travel agents and direct customers (B2B & B2C). The role includes handling new cruise reservations and online enquiries, ensuring a high standard of customer service, accurate booking management and maximisation of sales opportunities, while meeting individual performance targets. This role encompasses the reservations process from start to finish and once the booking has been made, your clients will have the opportunity to reach out to you directly to make any amendments, or with any post-booking queries.
This is a fantastic opportunity to join an expanding and established travel organisation and will suit those who enjoy delivering a 360 service. On offer is a competitive salary of up to £30k plus bonus and industry benefits such as familiarisation trips and other industry incentives.
Role of Cruise Reservations Consultant:
- Answer inbound calls from travel agents and direct customers promptly, ensuring service level targets are consistently met
- Provide general and detailed advice on a wide range of cruise lines, itineraries, ships, cabin categories, and onboard experiences
- Demonstrate strong worldwide and European cruise destination knowledge
- Promote monthly offers, incentives, and campaigns to customers
- Make amendments to cruise bookings (date changes, cabin changes, upgrades)
- Adding or modifying flights, hotels, transfers, tours, and excursions
- Handling special requests and cruise add-ons
- Make booking amendments accurately within cruise reservation systems and GDS
- Resolve booking issues efficiently while maintaining customer satisfaction and retention
- Maximise sales opportunities on every call by offering relevant ancillary products
- Use GDS systems (Amadeus / Galileo) and cruise booking platforms accurately and efficiently
Skills required for the role:
- Previous cruise sales experience - essential
- Working knowledge of a GDS would be an advantage
- Experience with tailor-making holiday packages
- Excellent attention to detail and administration skills
- Good working knowledge of and, ideally, personal experience of cruise holidays / fam trips
- Strong sales and customer service skills
- Ability to work well both autonomously and as part of a team
If you’re interested in learning more about this Cruise Reservations Consultant role, please press the apply online button now!
Cruise Reservations Consultant in London employer: Succeed Recruitment Solutions
Join a dynamic and award-winning Tour Operator that prioritises work/life balance and offers a supportive environment for its employees. As a Cruise Reservations Consultant, you'll benefit from competitive salaries, bonus opportunities, and unique industry perks like familiarisation trips, all while working in a culture that values personal growth and exceptional customer service. This is an ideal opportunity for those passionate about travel and looking to thrive in a collaborative team setting.
Contact Details:
Succeed Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cruise Reservations Consultant in London
✨Tip Number 1
Get to know the company inside out! Research their cruise offerings, customer service approach, and any recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Think about how you’d explain your experience in cruise sales and customer service. Keep it concise but engaging, so you can grab their attention right from the start.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. They’ll want to see how you handle booking issues or customer queries, so think of examples where you’ve turned a tricky situation into a positive outcome.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Cruise Reservations Consultant in London
Some tips for your application 🫡
Show Off Your Cruise Knowledge:Make sure to highlight your experience with cruise holidays in your application. We want to see your passion for cruising and how well you know the ins and outs of different cruise lines and destinations!
Tailor Your Application:Don’t just send a generic CV! We love it when applicants customise their applications to reflect the skills and experiences that match the Cruise Reservations Consultant role. Show us why you're the perfect fit!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you can check out other exciting roles while you're there!
How to prepare for a job interview at Succeed Recruitment Solutions
✨Know Your Cruise Lines
Make sure you brush up on the various cruise lines, itineraries, and onboard experiences. Being able to discuss specific ships and destinations will show your expertise and passion for the role.
✨Master the GDS Systems
Familiarise yourself with GDS systems like Amadeus or Galileo before the interview. If you can demonstrate your knowledge of these platforms, it’ll give you a significant edge over other candidates.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you resolved issues or went above and beyond to ensure customer satisfaction.
✨Be Ready to Sell
Since maximising sales opportunities is key in this role, come prepared with strategies on how you would promote cruise packages and ancillary products. This will demonstrate your sales acumen and readiness for the position.
