At a Glance
- Tasks: Manage ticketing operations and build relationships with GDS providers to enhance aviation business.
- Company: Leading Tour Operator with offices in West London, Birmingham, and Peterborough.
- Benefits: Competitive salary up to £45k, plus additional benefits.
- Other info: Opportunity for career growth in a fast-paced travel industry.
- Why this job: Join a dynamic team and drive the future of travel ticketing.
- Qualifications: Experience in ticketing management and strong knowledge of airline fares required.
The predicted salary is between 40500 - 49500 £ per year.
We're looking for an experienced Ticketing Manager for a super opportunity with a leading Tour Operator, based from either their West London, Birmingham or Peterborough office.
The successful candidate will be responsible for the day to day management of our client's ticketing team, to include building relationships with GDS providers and driving their aviation business forward.
The role will involve liaising with existing e-sales customers, reservations and airlines and will suit an analytical and GDS proficient travel industry professional.
Previous experience in a similar role within the travel sector is essential, along with excellent worldwide airline and fares knowledge and a willingness to assist with out-of-hours cover.
In return, our client can offer a competitive salary up to £45k DOE (location dependent) plus benefits.
Role of Airfares Ticketing Manager
- The main aspect of the role will be to oversee the ticket department on a daily basis.
- Queue management - ensure all q's are kept up to date including: schedule changes, general, web, re-issues and q's are checked at the end of the day to ensure everything has been actioned for that day.
- Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes.
- Ensure tickets/re-issues are issued within the deadlines.
- TINS reports are actioned daily, along with system interfacing monitored.
- Assist with GDS Relationship at operational level.
- Specialist Fare Management, to include cruise fares, NDC , I.
T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus, GAL.
- Manage ADM & ACM process from start to finish.
- In conjunction with the training department conduct and help to co-ordinate airline training for reservations team.
- Manage relationships with E sales customers.
- Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
- Cover the OOH emergency line as part of a rota.
Skills required for the role
- Solid worldwide travel industry knowledge
- Excellent airline and fares knowledge
- GDS proficient
- Good communication skills
- Good attention to detail
- Strong customer focus
- Project Management and analytical kills
- #J-18808-Ljbffr
Airfares Ticketing Manager in London employer: Succeed Recruitment Solutions
Join a leading luxury travel organisation in Greater Manchester, where you will be part of a dynamic team dedicated to delivering exceptional travel experiences. With a strong focus on employee growth and development, the company offers competitive salaries, comprehensive benefits, and a supportive work culture that values collaboration and innovation. Experience the unique advantage of working in a vibrant city known for its rich cultural heritage and thriving hospitality sector.
Contact Details:
Succeed Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Airfares Ticketing Manager in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Succeed Recruitment Solutions who are looking for fresh talent for roles like Airfares Ticketing Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Succeed Recruitment Solutions and give you a leg up for your Airfares Ticketing Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Airfares Ticketing Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Airfares Ticketing Manager in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Airfares Ticketing Manager role at Succeed Recruitment Solutions.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Airfares Ticketing Manager position at Succeed Recruitment Solutions.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Succeed Recruitment Solutions.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Succeed Recruitment Solutions's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Airfares Ticketing Manager.
How to prepare for a job interview at Succeed Recruitment Solutions
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Succeed Recruitment Solutions.
