At a Glance
- Tasks: Lead global travel implementations and ensure customer satisfaction from contract to launch.
- Company: Join a leading Travel Management Company with a focus on innovation.
- Benefits: Competitive salary up to £60k, excellent benefits, and fully remote work.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in the travel sector while working flexibly from anywhere in the UK.
- Qualifications: Experience in travel sector implementations and strong project management skills.
The predicted salary is between 60000 - 60000 € per year.
We are delighted to partner with a leading Travel Management Company in the search for a Head of Global Implementations. The Head of Global Implementations will be responsible for the effective implementation of our client’s travel management process within new customers across all their territories globally, ensuring delivery of agreed customer requirements from initial stages of post-contract securement to the “go live” launch. They will be responsible for the planning and implementation of major changes to the travel management process across individual or groups of customers.
Working collaboratively with the Commercial & Operations functions, the Head of Global Implementations will create own and support delivery of an agreed plan with the customer and internal team members to reach the agreed deadlines and customer requirements. To be successful in this role you must be flexible in your approach to learning, keen to challenge ways of working and suggest new innovative methods, as well as having a drive for achievement. Previous experience in a similar Implementation role within the travel sector is essential. In return, our client can offer a competitive salary up to £60k plus excellent benefits. This is a fully remote role and can be based UK wide.
Role of Head of Global Implementations:
- Lead and project manage new customer implementations working with Commercial and Operations teams, to meet or exceed customer expectations.
- Work closely with any other relevant internal teams to ensure implementation plans are delivered to the agreed standards and timelines.
- Liaise directly with customers to understand requirements and propose effective solutions.
- Organise regular implementation meetings with the relevant internal teams acting as co-ordinator for updates and general communications on the implementation programme.
- Act as a central point of contact for all internal teams involved in the implementation plan to ensure all relevant data is considered in the delivery process.
- Ensure any barriers to the implementation process are identified and addressed or escalated to the Global Operations Director as appropriate for resolution.
- Support customers with new and challenging requests through the implementation process.
- Deploy online booking tools either as part of a new implementation or to existing customers wishing to expand their booking methods.
- Keep fully up to speed on the workings and relationships between our client’s internal manual and automated/online systems.
- Maintain high standards of knowledge of the booking process, identifying and recommending improvements where possible.
- Track the project life cycle and progress within salesforce for reporting and business visibility.
Skills required for the role:
- Proven track record in delivering new client implementations in the travel sector.
- Project Management skills and experience.
- High level of written and verbal communication skills.
- Ability to communicate clearly and effectively at all levels both internally and externally.
- Pro-active in engaging people and gaining “buy in” from all involved parties.
- IT systems literacy, strong MS office Excel and Word skills.
- Experienced with mentoring or managing other team members.
- Native GDS experience.
Head of Global Implementations employer: Succeed Recruitment Solutions
As a leading Travel Management Company, we pride ourselves on fostering a dynamic and inclusive work culture that values innovation and collaboration. Our fully remote role for the Head of Global Implementations offers not only a competitive salary but also excellent benefits and opportunities for professional growth, allowing you to thrive in a supportive environment while making a significant impact across global territories.
Contact Detail:
Succeed Recruitment Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Global Implementations
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel sector and let them know you're on the hunt for a Head of Global Implementations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their travel management processes and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested and ready to hit the ground running.
✨Tip Number 3
Showcase your project management skills during interviews. Be ready to discuss specific examples of how you've successfully led implementations in the past, especially in the travel sector. Use metrics to demonstrate your impact and how you’ve exceeded customer expectations.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can keep you top of mind. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Head of Global Implementations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Global Implementations role. Highlight your experience in project management and client implementations within the travel sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed implementations and met customer expectations in the past.
Showcase Your Communication Skills:Since this role requires high-level communication, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find more exciting roles there if this one isn’t quite right for you!
How to prepare for a job interview at Succeed Recruitment Solutions
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the travel management process and the specific requirements of the role. Familiarise yourself with the company’s operations and any recent changes in the travel sector that could impact implementations.
✨Showcase Your Project Management Skills
Be ready to discuss your previous experience in managing client implementations. Prepare examples that highlight your ability to lead projects, coordinate teams, and meet deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Since this role requires high-level communication skills, practice articulating your thoughts clearly. Be prepared to demonstrate how you engage stakeholders and gain buy-in from various parties during the implementation process.
✨Be Innovative and Flexible
The company is looking for someone who can challenge existing processes and suggest improvements. Think of examples where you’ve introduced innovative solutions in past roles and be ready to discuss how you adapt to new challenges.
