At a Glance
- Tasks: Lead global travel management implementations and ensure customer satisfaction.
- Company: Join a leading Travel Management Company with a focus on innovation.
- Benefits: Competitive salary up to £60k, excellent benefits, and fully remote work.
- Other info: Opportunity for career growth and collaboration with dynamic teams.
- Why this job: Make a real impact in the travel sector while working flexibly from anywhere in the UK.
- Qualifications: Experience in travel sector implementations and strong project management skills.
The predicted salary is between 60000 - 60000 € per year.
We are delighted to partner with a leading Travel Management Company in the search for a Head of Global Implementations. The Head of Global Implementations will be responsible for the effective implementation of our client’s travel management process within new customers across all their territories globally, ensuring delivery of agreed customer requirements from initial stages of post-contract securement to the “go live” launch. They will be responsible for the planning and implementation of major changes to the travel management process across individual or groups of customers.
Working collaboratively with the Commercial & Operations functions, the Head of Global Implementations will create, own and support delivery of an agreed plan with the customer and internal team members to reach the agreed deadlines and customer requirements. To be successful in this role you must be flexible in your approach to learning, keen to challenge ways of working and suggest new innovative methods, as well as having a drive for achievement. Previous experience in a similar Implementation role within the travel sector is essential.
In return, our client can offer a competitive salary up to £60k plus excellent benefits. This is a fully remote role and can be based UK wide.
Role of Head of Global Implementations:
- Lead and project manage new customer implementations working with Commercial and Operations teams, to meet or exceed customer expectations.
- Work closely with any other relevant internal teams to ensure implementation plans are delivered to the agreed standards and timelines.
- Liaise directly with customers to understand requirements and propose effective solutions.
- Organise regular implementation meetings with the relevant internal teams acting as co-ordinator for updates and general communications on the implementation programme.
- Act as a central point of contact for all internal teams involved in the implementation plan to ensure all relevant data is considered in the delivery process.
- Ensure any barriers to the implementation process are identified and addressed or escalated to the Global Operations Director as appropriate for resolution.
- Support customers with new and challenging requests through the implementation process.
- Deploy online booking tools either as part of a new implementation or to existing customers wishing to expand their booking methods.
- Keep fully up to speed on the workings and relationships between our client’s internal manual and automated/online systems.
- Maintain high standards of knowledge of the booking process, identifying and recommending improvements where possible.
- Track the project life cycle and progress within Salesforce for reporting and business visibility.
Skills required for the role:
- Proven track record in delivering new client implementations in the travel sector.
- Project Management skills and experience.
- High level of written and verbal communication skills.
- Ability to communicate clearly and effectively at all levels both internally and externally.
- Pro-active in engaging people and gaining “buy in” from all involved parties.
- IT systems literacy, strong MS Office Excel and Word skills.
- Experienced with mentoring or managing other team members.
- Native GDS experience.
If you’re interested in learning more about this Head of Global Implementations opportunity, please press the apply online button now!
Head of Global Implementations in Guildford employer: Succeed Recruitment Solutions
As a leading Travel Management Company, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and innovation. With the flexibility of a fully remote role, our team enjoys a competitive salary and excellent benefits, while collaborating with talented professionals across the globe to deliver exceptional travel management solutions. Join us to be part of a forward-thinking organisation that values your contributions and encourages you to challenge the status quo.
Contact Detail:
Succeed Recruitment Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Global Implementations in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel sector and let them know you're on the hunt for a Head of Global Implementations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their travel management processes and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested and ready to hit the ground running.
✨Tip Number 3
Showcase your project management skills! Be ready to discuss specific examples of how you've successfully led implementations in the past. Use metrics to demonstrate your impact, like how you improved timelines or customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’ve got loads of other exciting roles that might just be your perfect fit!
We think you need these skills to ace Head of Global Implementations in Guildford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Global Implementations role. Highlight your experience in travel management and project implementation, showing how you meet the specific requirements mentioned in the job description.
Showcase Your Communication Skills:Since this role requires high-level communication skills, use your application to demonstrate your ability to convey information clearly. Consider including examples of how you've effectively communicated with clients or teams in past roles.
Highlight Your Flexibility and Innovation:The job calls for someone who is flexible and innovative. In your application, share instances where you've challenged the status quo or introduced new methods that improved processes. This will show us you're a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can check out other exciting roles while you're there!
How to prepare for a job interview at Succeed Recruitment Solutions
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the travel management process and the specific requirements of the role. Brush up on your project management skills and be ready to discuss how you've successfully implemented similar processes in the past.
✨Showcase Your Flexibility
This role requires a flexible approach to learning and adapting. Be prepared to share examples of how you've challenged existing methods and introduced innovative solutions in previous roles. Highlight your ability to pivot when faced with unexpected challenges.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your ability to engage with both internal teams and customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific instances where you've identified barriers in implementation processes and how you addressed them. This will showcase your proactive nature and project management expertise.
