At a Glance
- Tasks: Support clients with travel issues and provide expert consultancy services.
- Company: Award-winning travel management provider with a global presence.
- Benefits: Competitive salary up to £35k, bonuses, and excellent industry perks.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Enjoy a flexible work-from-home role with 4 days off after every 4 days worked!
- Qualifications: Experience in business or leisure travel reservations and GDS knowledge required.
The predicted salary is between 31500 - 38500 £ per year.
Our client is an award-winning provider of travel management solutions, with a dedicated in-house team of out of hours Business Travel Consultants and a global presence with offices in the UK, Canada, Africa and across Europe. They're now looking to expand this team and are keen to speak to experienced Business Travel Consultants, looking for an opportunity to work from home. The role operates on a 4 on, 4 off rota basis, Monday - Sunday and involves a mix of day time and overnight shifts, so will suit those looking for variety in their working week and who'll enjoy having 4 days off following every 4 days worked!
Our client can offer a competitive salary of up to £35k plus bonus and excellent industry benefits.
Role of Home-based Business Travel Consultant:
- Handling live customer travel issues outside of standard office hours to support their travel needs
- Providing a professional consultancy service for all clients, anticipating their needs and offering a range of value-added solutions to exceed their expectations
- Maintaining an awareness of budgets and SLAs and advising best value carriers accordingly
- Regularly checking and actioning airline queue messages and monitoring existing bookings on hold
- Handling amendments, cancellations and schedule changes
- Quickly and effectively solving issues relating to travel disruption, flight cancellations, emergencies etc.
- Keeping up to date with changes within the travel sector e.g. Crisis, industrial action
- Continually keeping fully abreast of airline contracts, routings and services
- Maintaining an outstanding level of customer service
- Achieving and maintaining targets whilst working efficiently
Skills required for the role:
- Native GDS experience & experience in business or leisure travel reservations - essential
- Excellent fares knowledge including post ticketing changes and cancellations
- High level of written and verbal communication skills who can deal with clients over the phone, emails and WhatsApp
- Ability to work independently
- Resolution-focused - taking ownership of problems
- Ability to multitask and adapt to an ever-changing environment
- Willingness to work a varied 24/7 shift pattern
If you’re interested in learning more about these Home-based Business Travel Consultant roles, press the apply online button now!
Business Travel Consultant in Gloucester employer: Succeed Recruitment Solutions
Join a leading luxury travel organisation in Greater Manchester, where you will be part of a dynamic team dedicated to delivering exceptional travel experiences. With a strong focus on employee growth and development, the company offers competitive salaries, comprehensive benefits, and a supportive work culture that values collaboration and innovation. Experience the unique advantage of working in a vibrant city known for its rich cultural heritage and thriving hospitality sector.
Contact Details:
Succeed Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Consultant in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Succeed Recruitment Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Succeed Recruitment Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Travel Consultant in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Succeed Recruitment Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Succeed Recruitment Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Succeed Recruitment Solutions!
How to prepare for a job interview at Succeed Recruitment Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
