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- Tasks: Sell amazing cruise holidays and tailor experiences for customers over the phone and online.
- Company: Join a multi award-winning cruise agency, part of the largest cruise retailer globally.
- Benefits: Competitive salary with uncapped commission, unlimited leads, and ongoing training.
- Why this job: Turn your passion for travel into a rewarding career with unlimited earning potential!
- Qualifications: Proven sales experience in the cruise sector and personal cruise experience preferred.
- Other info: Enjoy fam trips, flexible working hours, and a supportive home-based environment.
The predicted salary is between 28800 - 42000 £ per year.
Our client is a multi award-winning cruise agency and part of the largest cruise retailer in the world. They are experts in delivering exceptional levels of customer service, along with the perfect cruise holiday and are now looking for ambitious cruise sales professionals to join them!
Previous experience in a similar cruise sales role is essential for the position, ideally within a fast-paced travel sales environment where the ability to multi-task is key. Personal cruise experience, either from fam trips, ship visits or your own holidays would also be a huge advantage, so you can confidently sell based on your own experiences.
Role of Cruise Sales Concierge:
- Selling cruise holidays over the phone and online chat across all cruise lines including tailor making to fit the customer's specific requirements i.e. adding flights, transfers, hotels, and land tours, if required.
- Converting incoming calls and online chats into bookings to meet your personal and team targets.
- Following up leads, acting on customer buying signals and maximising sales leads.
- Delivering on agreed customer and sales targets (KPI's).
- Following company processes to ensure all bookings are completed accurately.
- Offering remarkable customer service by building rapport, understanding the needs of each customer, and using personal experience to encourage customer loyalty and retention.
- Taking the workload off your customers' shoulders and letting them focus on enjoying the cruise!
Our client can offer:
- A competitive basic salary plus uncapped commission (OTE £40k).
- An unlimited amount of leads provided for you.
- On-going training and support to enable you to develop your career and benefit from unlimited earning potential!
- Regular fam trips so you can experience new ships or destinations.
- Fully home-based option with equipment provided.
- Guaranteed bonus and reduced targets for the first 6 months while you settle in.
- On-going training, coaching and support.
Skills required for the role:
- Proven sales track record within the cruise sector - essential.
- Personal cruise experience would also be an advantage.
- Self-motivated with a pro-active approach to sales.
- Tenacious and resourceful.
- Flexibility with regard to working hours, including evenings & weekends.
If you’re interested in learning more about this Cruise Sales Concierge role, please press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com
Cruise Sales Concierge employer: Succeed Recruitment Solutions
Contact Detail:
Succeed Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Sales Concierge
✨Tip Number 1
Get to know the cruise industry inside out! Research different cruise lines, destinations, and experiences. This knowledge will help you connect with customers and sell them the perfect holiday.
✨Tip Number 2
Practice your sales pitch! Role-play with friends or family to refine your approach. The more comfortable you are selling over the phone or via chat, the better your chances of converting leads into bookings.
✨Tip Number 3
Leverage your personal cruise experiences! Share stories and insights from your own travels to build rapport with customers. This personal touch can make all the difference in closing a sale.
✨Tip Number 4
Stay organised and follow up on leads promptly. Use tools to track customer interactions and buying signals. A quick follow-up can turn a maybe into a yes, so don’t let those opportunities slip away!
We think you need these skills to ace Cruise Sales Concierge
Some tips for your application 🫡
Show Off Your Sales Skills: Make sure to highlight your previous sales experience in the cruise sector. We want to see how you've smashed targets and converted leads in fast-paced environments, so don’t hold back!
Personal Touch Matters: Share your personal cruise experiences! Whether it’s from fam trips or your own holidays, we love seeing how your adventures can help you connect with customers and sell those dream holidays.
Follow the Process: Stick to the application guidelines and ensure all your details are accurate. We appreciate a well-organised application that shows you can follow company processes, just like you would in the role!
Apply Online with Confidence: Ready to take the plunge? Apply through our website for a smooth process. We’re excited to see your application and can’t wait to potentially welcome you aboard!
How to prepare for a job interview at Succeed Recruitment Solutions
✨Know Your Cruises
Make sure you brush up on your cruise knowledge before the interview. Familiarise yourself with different cruise lines, destinations, and experiences. This will not only help you answer questions confidently but also show your passion for the industry.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experience in detail. Think of specific examples where you met or exceeded targets, and be ready to explain how you did it. Highlighting your ability to convert leads into bookings will impress the interviewer.
✨Personal Experience Matters
If you've been on cruises yourself, share those experiences! Talk about what you loved, any unique aspects of the cruise that stood out, and how that can help you relate to customers. Personal stories can make a big impact.
✨Demonstrate Customer Service Excellence
Be prepared to discuss how you build rapport with customers and understand their needs. Think of examples where you provided exceptional service, as this role is all about creating memorable experiences for clients.
