At a Glance
- Tasks: Provide expert sales and service support for cruise reservations from start to finish.
- Company: Join a market-leading, award-winning Tour Operator with a great work/life balance.
- Benefits: Competitive salary up to £30k, bonuses, familiarisation trips, and industry incentives.
- Other info: Enjoy a dynamic role with opportunities for growth in an expanding travel organisation.
- Why this job: Deliver a full concierge service and make memorable experiences for customers.
- Qualifications: Experience as a Cruise Consultant and strong customer service skills.
The predicted salary is between 30000 - 30000 € per year.
Join a market leading and award winning Tour Operator as a Cruise Reservations Consultant! If you're looking for a position offering a great work/life balance, this is the perfect opportunity as the role operates Mon - Sat 9am - 6pm on a rota basis.
As a Cruise Reservations Consultant, you'll be responsible for providing expert sales and service support for cruise products to both travel agents and direct customers (B2B B2C). The role includes handling new cruise reservations and online enquiries, ensuring a high standard of customer service, accurate booking management and maximisation of sales opportunities, while meeting individual performance targets.
This role encompasses the reservations process from start to finish and once the booking has been made, your clients will have the opportunity to reach out to you directly to make any amendments, or with any post-booking queries. This is a fantastic opportunity to join an expanding and established travel organisation and will suit those who enjoy delivering a 360 service.
On offer is a competitive salary of up to £30k plus bonus and industry benefits such as familiarisation trips and other industry incentives.
Cruise Reservations Consultant employer: Succeed Recruitment Solutions
As a leading Tour Operator, we pride ourselves on fostering a supportive and dynamic work culture that prioritises employee well-being and growth. Our Cruise Reservations Consultants enjoy a balanced work/life schedule, competitive salaries, and unique industry benefits like familiarisation trips, all while being part of a passionate team dedicated to delivering exceptional customer service. Join us in an environment where your contributions are valued and your career can flourish.
Contact Detail:
Succeed Recruitment Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Cruise Reservations Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with cruise reservations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your cruise knowledge. Familiarise yourself with popular cruise lines and their offerings. This will show your passion and expertise, making you stand out as a candidate.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Cruise Reservations Consultant. Being able to demonstrate your ability to handle inquiries and provide excellent service will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it shows you’re serious about joining our team and makes it easier for us to find your application.
We think you need these skills to ace Cruise Reservations Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cruise Reservations Consultant role. Highlight your experience in providing concierge service and managing reservations, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the travel industry and how your skills align with our needs. We want to see your personality come through, so don’t hold back!
Showcase Your Customer Service Skills:Since this role is all about delivering top-notch customer service, make sure to include examples of how you've gone above and beyond for customers in your application. We love seeing candidates who truly care about their clients!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Succeed Recruitment Solutions
✨Know Your Cruises
Make sure you brush up on the latest cruise trends and popular destinations. Being able to discuss specific cruise lines, itineraries, and onboard experiences will show your passion and expertise in the field.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you went above and beyond to ensure client satisfaction, as this role is all about delivering a full concierge service.
✨Understand the Reservations Process
Familiarise yourself with the end-to-end reservations process. Be ready to discuss how you would handle new bookings, amendments, and post-booking queries, demonstrating your ability to manage the entire customer journey.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might need to handle a mock booking or customer query. Practising these scenarios can help you feel more confident and showcase your problem-solving skills effectively.
