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- Tasks: Lead a dynamic customer service team in the exciting cruise industry.
- Company: Award-winning cruise company with over 50 years of experience.
- Benefits: Competitive salary up to £29k, private healthcare, and sociable hours.
- Why this job: Join a passionate team and make waves in customer service!
- Qualifications: Experience in customer service leadership within a fast-paced environment.
- Other info: Flexible working options: office-based, hybrid, or fully remote.
The predicted salary is between 24000 - 32000 £ per year.
Our client, an award-winning cruise company has been established for over 50 years, employing over 500 travel professionals UK-wide. Following yet another record-breaking year and with exciting future aspirations, they’re now looking for a Customer Service Team Leader to support with expansion plans. If you have customer service leadership experience in a fast-paced cruise environment, then we’d love to hear from you! In return, our client can offer a competitive salary up to £29k, private healthcare, sociable working hours and fam trips. This role can be office based (Glasgow), hybrid or fully homebased.
Role of Customer Service Team Leader:
- Daily workload planning, adapting to the needs of the clients.
- Operational management and motivation of a remote/hybrid team.
- Rota management in line with business needs.
- Performance management including feedback and 121s.
- Support the recruitment process.
- Overflow of calls, emails, chat and WhatsApp as and when required.
- Report, prepare and facilitate reviews for Feefo and Trust Pilot.
- Identify and deliver training and development needs.
- Support our pre-departure process focusing on travel and cruise line entry requirements.
- Assist the Customer Relations department in line with business needs.
- Pre-departure crisis management, able to work under pressure.
- In resort escalations such as flight cancellations.
- Identify processes in need of improvement.
- Strong understanding of the full customer journey.
Skills required for the role:
- Customer service experience in a fast-paced cruise environment.
- Previous team leader management responsibility – essential.
- A good people person who can lead by example.
- Approachable, supportive and nurturing.
- Up to date cruise product knowledge.
- Ability to use cruise and supplier booking systems.
- Ability to multitask and prioritise effectively.
- Sense of urgency and ability to work to tight deadlines.
- Strong negotiation skills while remaining diplomatic; a firm but fair approach.
If you’re interested in learning more about this Customer Services Team Leader role, please press the apply online button now!
Cruise Customer Service Team Leader employer: Succeed Recruitment Solutions
Contact Detail:
Succeed Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Customer Service Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the cruise industry and let them know you're on the lookout for a Customer Service Team Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your cruise product knowledge. Make sure you can talk confidently about the customer journey and how you can improve it. Show them you’re not just a good fit, but the perfect fit!
✨Tip Number 3
Don’t forget to showcase your leadership skills! Be ready to share examples of how you've motivated teams in fast-paced environments. Highlight your experience with performance management and training – that’s what they want to hear!
✨Tip Number 4
Finally, apply through our website! It’s the best way to get your application noticed. Plus, we’ve got loads of other exciting roles if this one isn’t quite right for you. Let’s get you on board!
We think you need these skills to ace Cruise Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service leadership experience, especially in a fast-paced cruise environment. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Team Leader position. Share specific examples of how you've motivated teams and handled challenges in previous roles.
Showcase Your People Skills: As a team leader, being approachable and supportive is key. In your application, let us know how you’ve built strong relationships with your team and clients. We love a good people person!
Apply Through Our Website: Don’t forget to hit that apply button on our website! It’s the best way for us to receive your application and get you one step closer to joining our fabulous cruise customer services team.
How to prepare for a job interview at Succeed Recruitment Solutions
✨Know Your Cruise Stuff
Make sure you brush up on your cruise product knowledge before the interview. Familiarise yourself with popular destinations, cruise lines, and any recent industry trends. This will show that you're not just a people person but also someone who understands the ins and outs of the cruise experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Think about specific challenges you've faced and how you motivated your team to overcome them. This will demonstrate your ability to manage and inspire others, which is crucial for the Customer Service Team Leader role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a customer complaint or managing a crisis. Practice your responses to these scenarios, focusing on your problem-solving skills and how you maintain a calm, diplomatic approach under pressure.
✨Highlight Your Multitasking Abilities
In this role, you'll need to juggle various tasks, from rota management to performance reviews. Be prepared to discuss how you prioritise your workload and manage multiple responsibilities effectively. Sharing specific examples will help illustrate your capability to thrive in a busy environment.