At a Glance
- Tasks: Provide exceptional customer service and create memorable travel experiences.
- Company: Join a leading online travel organisation in a fast-paced environment.
- Benefits: Earn up to £28k with fantastic travel industry perks.
- Other info: Dynamic role with varied tasks and opportunities for growth.
- Why this job: If you love travel and helping people, this is your chance!
- Qualifications: Customer service experience; travel industry knowledge is a plus.
We’re working with a leading online travel organisation that is expanding its Chester-based team, and we’re looking for a confident, customer-focused Travel Customer Service Advisor to join them.
This is a role for someone who genuinely enjoys helping people.
Whether you’re answering a booking query, resolving an issue, making an amendment or simply making sure a customer feels looked after, you’ll play an important part in creating an experience that keeps customers coming back.
You’ll be joining a fast-paced, growing travel business where no two days are quite the same.
In return for your experience and commitment, you’ll receive a salary of up to £28k, along with some fantastic travel industry benefits.
If you’re passionate about customer service, have a love of travel and are looking for your next opportunity within the travel industry, we’d love to hear from you!
Please apply online today.
Role of Travel Customer Service Advisor
- Providing exceptional service and creating positive customer experiences that encourage repeat business and great online reviews.
- Handling a high volume of calls from customers and travel agents, dealing with booking and documentation queries.
- Listening carefully to customers, understanding what they need and confidently actioning changes or requests.
- Managing a busy inbox and prioritising emails effectively.
- Pricing, quoting and processing booking amendments.
- Investigating booking discrepancies and finding practical solutions quickly.
- Liaising with internal teams and suppliers to chase documentation, confirmations and outstanding information.
- Taking ownership of escalated issues and seeing them through to a successful resolution.
Skills required for the role
- Previous customer service experience.
- Travel industry experience — an advantage, but not essential.
- A confident and professional telephone manner.
- Good working knowledge of Microsoft Office, particularly Word and Excel.
- Excellent attention to detail and accuracy.
- The ability to organise and prioritise a varied workload while working to deadlines.
- Experience handling challenging situations and resolving customer concerns.
- A flexible, adaptable approach and a genuine willingness to help.
If you’re interested in learning more about this Travel Customer Service Advisor role, press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available.
Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs
Travel Customer Service Advisor in Chester employer: Succeed Recruitment Solutions
Join a leading luxury travel organisation in Greater Manchester, where you will be part of a dynamic team dedicated to delivering exceptional travel experiences. With a strong focus on employee growth and development, the company offers competitive salaries, comprehensive benefits, and a supportive work culture that values collaboration and innovation. Experience the unique advantage of working in a vibrant city known for its rich cultural heritage and thriving hospitality sector.
Contact Details:
Succeed Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel Customer Service Advisor in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Succeed Recruitment Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Succeed Recruitment Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Travel Customer Service Advisor in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Succeed Recruitment Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Succeed Recruitment Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Succeed Recruitment Solutions!
How to prepare for a job interview at Succeed Recruitment Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
