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- Tasks: Manage ticketing processes and ensure timely issuance of tickets for a leading Tour Operator.
- Company: Join a top-tier Tour Operator with a focus on customer satisfaction.
- Benefits: Earn up to £30k plus bonuses and enjoy fantastic travel industry perks.
- Why this job: Be part of a dynamic team and make a real difference in the travel experience.
- Qualifications: 2+ years in airline reservations/ticketing and GDS experience required.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 21600 - 30000 £ per year.
We have a fantastic, new opportunity for an experienced Ticketing Executive to join a leading Tour Operator. Working within our client's Reservations Service Team, the successful candidate will be responsible for ensuring that tickets are issued accurately and on a timely basis and actioning schedule changes quickly and efficiently. Ticketing and GDS experience is essential for the role and in return, our client can offer a highly competitive salary up to £30k plus bonus and excellent travel industry benefits.
Role of Ticketing Executive:
- Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues.
- Ensure that all Q’s are checked at the end of the day to ensure that all tickets have been issued.
- Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met.
- Assist with the BSP Ticket Audit.
- Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes.
- Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
- Assist with airline refunds and ensure they are processed within set guidelines.
- Investigate any ADM’s received and ensure that if required they are disputed with the airlines.
- Ensure that E-tracker refunds are kept up to date and processed from the reports.
- Complete rebooking of flights, hotels and transfers when needed.
- Out of hours support when required on a Rota basis or to cover sickness.
Skills required for the role:
- Minimum 2 years in airline reservations/ticketing role using a GDS.
- Exceptional customer service skills.
- Great attention to detail and accuracy.
- Ability to remain calm working in a highly pressurised environment.
- Ability to organise, prioritise and manage own workload to tight deadlines.
If you’re interested in learning more about this Ticketing Executive role, please press the apply online button now!
Ticketing Executive in Cheltenham employer: Succeed Recruitment Solutions
Contact Detail:
Succeed Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Executive in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work with ticketing or reservations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your GDS knowledge and ticketing processes. We recommend practising common interview questions related to ticketing scenarios so you can showcase your expertise confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Check out our website regularly for new job postings. We’re always updating our listings, and applying directly through us can give you an edge. Don’t miss out on your dream Ticketing Executive role!
We think you need these skills to ace Ticketing Executive in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ticketing and GDS experience. We want to see how your skills match the role, so don’t be shy about showcasing your achievements in airline reservations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Ticketing Executive role. Share specific examples of how you've handled schedule changes or customer queries in the past.
Show Off Your Attention to Detail: In this role, accuracy is key! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Succeed Recruitment Solutions
✨Know Your GDS Inside Out
Make sure you brush up on your Global Distribution System (GDS) knowledge before the interview. Be prepared to discuss your experience with ticketing and how you've used GDS in previous roles. This will show that you're not just familiar with the system, but that you can navigate it like a pro.
✨Demonstrate Your Attention to Detail
Since accuracy is key in this role, think of specific examples where your attention to detail made a difference. Whether it was catching an error in a ticket or ensuring a schedule change was communicated promptly, share these stories to highlight your skills.
✨Stay Calm Under Pressure
The travel industry can be hectic, so be ready to talk about how you handle stressful situations. Prepare a few anecdotes that showcase your ability to remain calm and organised when things get tough. This will reassure them that you can manage tight deadlines and unexpected challenges.
✨Showcase Your Customer Service Skills
Customer service is crucial in this role, so think about times when you went above and beyond for a client. Share these experiences during the interview to demonstrate your commitment to providing exceptional service, which is something every tour operator values.
