At a Glance
- Tasks: Support customers with post-booking queries and manage administrative tasks in the cruise industry.
- Company: Join an award-winning client known for excellent customer service in travel.
- Benefits: Competitive salary of £26,089 and fantastic travel industry perks.
- Other info: Home-based role with opportunities for growth in a vibrant industry.
- Why this job: Be part of a dynamic team and make a difference in customer experiences.
- Qualifications: Experience in customer service within the cruise and travel sector is essential.
The predicted salary is between 26089 - 26089 £ per year.
We have even more fantastic opportunities for customer-focused and highly organised travel and cruise industry professionals to be part of our award-winning client’s Online Customer Support team! Joining as a Cruise Customer Support Executive, this home-based role combines administration and customer service duties, with the core objective to provide daily support to our client's online customers, assisting them with post-booking queries and completing other administrative tasks related to online bookings.
Previous customer service gained within the cruise and travel sector is essential for this position, along with excellent communication skills and attention to detail. In return, our client can offer a competitive starting salary of £26,089 and excellent travel industry benefits.
Role of Cruise Customer Support Executive:
- Answer and process queries from customers for our client's online brand, via phone, email, and any other channel used in the future
- Liaise with customers for post-booking questions, assistance & customer service issues
- Delivering the highest standards of service every time
- Process and action where relevant, incoming emails from external suppliers
- Ensure bookings with overdue balances are chased and cancelled before any charges
- Ensure bookings are loaded correctly across our booking systems and the cruise lines
- Meet & surpass objectives set by the Line Manager
- Other ad hoc tasks as and when required
- Assist other areas of the business, as and when deemed necessary
Skills required for the role:
- Excellent Travel and Cruise industry knowledge - essential
- Service orientated and customer focused
- Excellent problem resolution skills
- Positive attitude
- Organised, self-motivated and proactive
- Excellent attention to detail
- Confident people person, with excellent communication skills
If you’re interested in learning more about this Cruise Customer Support Executive role, please press the apply online button now!
Cruise Customer Support Executive in Cheltenham employer: Succeed Recruitment Solutions
Join a leading luxury travel organisation in Greater Manchester, where you will be part of a dynamic team dedicated to delivering exceptional travel experiences. With a strong focus on employee growth and development, the company offers competitive salaries, comprehensive benefits, and a supportive work culture that values collaboration and innovation. Experience the unique advantage of working in a vibrant city known for its rich cultural heritage and thriving hospitality sector.
Contact Details:
Succeed Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cruise Customer Support Executive in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Succeed Recruitment Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Succeed Recruitment Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Cruise Customer Support Executive in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Succeed Recruitment Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Succeed Recruitment Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Succeed Recruitment Solutions!
How to prepare for a job interview at Succeed Recruitment Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
