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- Tasks: Manage ticketing processes and ensure timely issuance of tickets for a leading Tour Operator.
- Company: Join a top-tier Tour Operator with a focus on customer satisfaction.
- Benefits: Earn up to £30k plus bonuses and enjoy fantastic travel industry perks.
- Why this job: Be part of a dynamic team and make a real difference in the travel experience.
- Qualifications: 2+ years in airline reservations/ticketing and GDS experience required.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 21600 - 30000 £ per year.
We have a fantastic, new opportunity for an experienced Ticketing Executive to join a leading Tour Operator. Working within our client's Reservations Service Team, the successful candidate will be responsible for ensuring that tickets are issued accurately and on a timely basis and actioning schedule changes quickly and efficiently. Ticketing and GDS experience is essential for the role and in return, our client can offer a highly competitive salary up to £30k plus bonus and excellent travel industry benefits.
Role of Ticketing Executive:
- Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues.
- Ensure that all Q’s are checked at the end of the day to ensure that all tickets have been issued.
- Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met.
- Assist with the BSP Ticket Audit.
- Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes.
- Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
- Assist with airline refunds and ensure they are processed within set guidelines.
- Investigate any ADM’s received and ensure that if required they are disputed with the airlines.
- Ensure that E-tracker refunds are kept up to date and processed from the reports.
- Complete rebooking of flights, hotels and transfers when needed.
- Out of hours support when required on a Rota basis or to cover sickness.
Skills required for the role:
- Minimum 2 years in airline reservations/ticketing role using a GDS.
- Exceptional customer service skills.
- Great attention to detail and accuracy.
- Ability to remain calm working in a highly pressurised environment.
- Ability to organise, prioritise and manage own workload to tight deadlines.
If you’re interested in learning more about this Ticketing Executive role, please press the apply online button now!
Ticketing Executive in Birmingham employer: Succeed Recruitment Solutions
Contact Detail:
Succeed Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Executive in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Ticketing Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your GDS skills sharp! If you’ve got experience with ticketing systems, brush up on those skills before interviews. Being able to demonstrate your expertise will set you apart from the competition.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle schedule changes or customer complaints. Practising your responses will help you stay calm and collected during the interview.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Ticketing Executive in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ticketing and GDS experience. We want to see how your skills match the role, so don’t be shy about showcasing your achievements in airline reservations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Ticketing Executive role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Double-Check for Accuracy: Attention to detail is key in this role, so make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure everything is spot on before hitting 'send'.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can check out other exciting opportunities while you’re there!
How to prepare for a job interview at Succeed Recruitment Solutions
✨Know Your GDS Inside Out
Make sure you brush up on your Global Distribution System (GDS) knowledge before the interview. Be ready to discuss your experience with ticketing and how you've used GDS in past roles. This will show that you're not just familiar with the system, but that you can navigate it like a pro.
✨Demonstrate Your Attention to Detail
Since accuracy is key in this role, prepare examples that highlight your attention to detail. Think of times when you caught an error or ensured that tickets were issued correctly under tight deadlines. This will help illustrate your capability to handle the responsibilities of a Ticketing Executive.
✨Stay Calm Under Pressure
The travel industry can be hectic, so be ready to share how you've managed stressful situations in the past. Whether it was dealing with schedule changes or customer complaints, showing that you can remain calm and collected will give you an edge in the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
