At a Glance
- Tasks: Lead and optimise daily operations in a dynamic call-centre environment.
- Company: Join a leading Tour Operator with a fast-paced culture.
- Benefits: Competitive salary up to £48,000 plus excellent perks.
- Other info: Opportunity for growth and development in a vibrant team.
- Why this job: Make a real impact on sales performance and customer experience.
- Qualifications: Experience in the travel industry and call-centre management required.
The predicted salary is between 41000 - 50000 £ per year.
We’re looking for an experienced Operations Manager to lead, manage and optimise the day-to-day operational performance, with full accountability for sales delivery, operational efficiency, after-sales service and ticketing accuracy within a call-centre based tour operator environment. The successful candidate will be responsible for driving sales performance, maximising conversion, managing departmental KPIs, and ensuring high standards across the full customer lifecycle — from initial enquiry through to post-sale support and ticketing.
The role also carries responsibility for operational crisis management, incident response and business continuity, ensuring minimal disruption to customers, revenue and brand reputation. This is a fantastic opportunity to join a leading Tour Operator in a fast paced and extremely varied role and on offer is a competitive salary up to £48,000 plus excellent benefits.
Role of Operations Manager:
- Oversee the daily operational performance of: Own and drive overall sales performance across the Sales Department.
- Ensure sales managers actively manage conversion rates, call quality, productivity and revenue per call.
- Oversee ticketing and processing accuracy, timeliness and compliance.
- Conduct monthly performance reviews with Operational Department Managers.
- Drive a performance-led culture with clear accountability and ownership.
- Support training delivery, coaching and ongoing development across teams.
- Act as the senior operational lead during crises, including supplier failure, flight disruptions, system outages, high-volume customer incidents, regulatory issues or reputational risk.
Travel industry experience – essential. Strong commercial and sales-driven leadership. Proven experience managing performance in a call-centre environment. Strong planning, prioritisation and time management. Training, coaching and development capability.
Facilities Operations Officer in Birmingham employer: Succeed Recruitment Solutions
Join a leading luxury travel organisation in Greater Manchester, where you will be part of a dynamic team dedicated to delivering exceptional travel experiences. With a strong focus on employee growth and development, the company offers competitive salaries, comprehensive benefits, and a supportive work culture that values collaboration and innovation. Experience the unique advantage of working in a vibrant city known for its rich cultural heritage and thriving hospitality sector.
Contact Details:
Succeed Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Operations Officer in Birmingham
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Succeed Recruitment Solutions who are looking for fresh talent for roles like Facilities Operations Officer.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Succeed Recruitment Solutions and give you a leg up for your Facilities Operations Officer application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Facilities Operations Officer openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Facilities Operations Officer in Birmingham
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Facilities Operations Officer role at Succeed Recruitment Solutions.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Facilities Operations Officer position at Succeed Recruitment Solutions.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Succeed Recruitment Solutions.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Succeed Recruitment Solutions's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Facilities Operations Officer.
How to prepare for a job interview at Succeed Recruitment Solutions
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Succeed Recruitment Solutions.
