At a Glance
- Tasks: Support luxury travel operations by managing guest information and preparing passenger manifests.
- Company: Join a fast-growing luxury travel organisation with an ambitious vision.
- Benefits: Highly competitive salary, excellent benefits, and clear career progression opportunities.
- Other info: Exciting opportunity for growth in a dynamic and innovative environment.
- Why this job: Be at the heart of operations and shape the future of luxury travel.
- Qualifications: Experience in operations support, strong attention to detail, and excellent communication skills.
The predicted salary is between 35000 - 42000 £ per year.
Our client is a fast growing and ambitious luxury travel organisation, who are now looking for an experienced Operations Support Executive to join them.
This is a pivotal role at the heart of their Operations team and the successful candidate will take ownership of the operational administration that underpins every departure — from preparing detailed passenger manifests and managing sensitive guest information, to acting as the dedicated link between their Reservations team and hotel partners worldwide.
This is far more than an administrative position.
As the business implements its new CRM system, you will become the champion for its rollout within
Operations: shaping requirements, testing functionality, ensuring data quality, and training colleagues so the system delivers real efficiency for the department.
For the right candidate, this role offers a clear path from operational support into systems and process leadership, with the opportunity to define how a growing luxury travel business runs its operations.
This is an exceptional opportunity to join a luxury travel company at an exciting time of growth and on offer is a highly competitive starting salary, rising as the role develops, plus excellent benefits.
If this role is of interest to you, please apply online.
Role of Luxury Travel Operations Support Executive
- Prepare accurate, detailed passenger manifests, ensuring documentation is complete and delivered to agreed deadlines.
- Act as the primary point of contact between the Reservations team and hotel partners for pre- and post-tour additional night requests.
- Check rates and availability with hotels, negotiate where appropriate, and turn around requests quickly to reduce the administrative load on the wider Operations team.
- Benchmark hotel rates against contracted and market rates to support negotiations and ensure value for money.
- Build and maintain a central database of hotel and supplier contacts, contracted rates and booking terms.
- Maintain operational trackers and produce regular reporting for the department — e. g. booking status, additional-night requests, outstanding passenger information and supplier response times.
- Create and maintain standard operating procedures, templates and a departmental knowledge base to streamline recurring tasks and support consistency across the team.
- Act as the Operations department's champion and super-user for the implementation of the company's new CRM/CRS system.
- Support data cleansing and migration, ensuring passenger, supplier and booking data transfers accurately into the new system.
- Participate in user-acceptance testing, log and track issues, and verify fixes ahead of go-live.
- Develop training materials and train Operations colleagues on the new system, embedding best practice and driving adoption across the department.
Skills required for the role
- Proven experience in operations administration or support within travel, hospitality or a related sector.
- Exceptional accuracy and attention to detail, with a strong quality-assurance mindset — comfortable owning data where errors have real consequences.
- Experience liaising with hotels or suppliers, including checking rates and availability and resolving queries.
- Strong working knowledge of Excel and/or Google Sheets (formulas, pivot tables, data checking and reporting).
- Experience with CRM and/or CMS platforms, and confidence learning new systems quickly.
- Excellent written and verbal communication, with the ability to coordinate across internal teams and external partners.
- Well organised, able to manage competing deadlines independently, and calm under the time pressures of live tour operation.
- Discretion and professionalism in handling sensitive personal data.
If you’re interested in learning more about this Luxury Travel Operations Support Executive opportunity, please press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available.
Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs
Luxury Travel Operations Support Executive in Altrincham employer: Succeed Recruitment Solutions
Join a leading luxury travel organisation in Greater Manchester, where you will be part of a dynamic team dedicated to delivering exceptional travel experiences. With a strong focus on employee growth and development, the company offers competitive salaries, comprehensive benefits, and a supportive work culture that values collaboration and innovation. Experience the unique advantage of working in a vibrant city known for its rich cultural heritage and thriving hospitality sector.
Contact Details:
Succeed Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Travel Operations Support Executive in Altrincham
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Succeed Recruitment Solutions who are looking for fresh talent for roles like Luxury Travel Operations Support Executive.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Succeed Recruitment Solutions and give you a leg up for your Luxury Travel Operations Support Executive application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Luxury Travel Operations Support Executive openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Luxury Travel Operations Support Executive in Altrincham
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Luxury Travel Operations Support Executive role at Succeed Recruitment Solutions.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Luxury Travel Operations Support Executive position at Succeed Recruitment Solutions.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Succeed Recruitment Solutions.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Succeed Recruitment Solutions's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Luxury Travel Operations Support Executive.
How to prepare for a job interview at Succeed Recruitment Solutions
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Succeed Recruitment Solutions.
