At a Glance
- Tasks: Support clients with travel issues and provide expert consultancy from home.
- Company: Award-winning travel management provider with a global presence.
- Benefits: Competitive salary up to £35k, bonuses, and excellent industry perks.
- Other info: Dynamic role with opportunities to solve real-time travel challenges.
- Why this job: Enjoy 4 days off after every 4 days worked for a balanced lifestyle.
- Qualifications: Experience in GDS and business or leisure travel reservations required.
The predicted salary is between 31500 - 38500 £ per year.
Our client is an award winning provider of travel management solutions, with a dedicated in-house team of out of hours Business Travel Consultants and a global presence with offices in the UK, Canada, Africa and across Europe. They’re now looking to expand this team and are keen to speak to experienced Business Travel Consultants, looking for an opportunity to work from home.
The role operates on a 4 on, 4 off rota basis, Monday - Sunday and involves a mix of day time and overnight shifts, so will suit those looking for variety in their working week and who’ll enjoy having 4 days off following every 4 days worked! Our client can offer a competitive salary of up to £35k plus bonus and excellent industry benefits.
Role of Home-based Business Travel Consultant:
- Handling live customer travel issues outside of standard office hours to support their travel needs
- Providing a professional consultancy service for all clients, anticipating their needs and offering a range of value-added solutions to exceed their expectations
- Maintaining an awareness of budgets and SLAs and advising best value carriers etc. accordingly
- Regularly checking and actioning airline queue messages and monitor existing bookings on hold
- Handling amendments, cancellations and schedule changes
- Quickly and effectively solving issues relating to travel disruption, flight cancellations, emergencies etc.
- Keep up to date with changes within the travel sector e.g. Crisis, industrial action
- Continually keeping fully abreast of airline contracts, routings and services
- Maintaining an outstanding level of customer service
- Achieving and maintaining targets whilst working efficiently
Skills required for the role:
- Native GDS experience & experience in business or leisure travel reservations - essential
- Excellent fares knowledge including post ticketing changes and cancellations
- High level of written and verbal communication skills who can deal with clients over the phone, emails and what's apps
- Ability to work independently
- Resolution-focused - taking ownership of problems
- Ability to multitask and adapt to an ever-changing environment
- Willingness to work a varied 24/7 shift pattern
Homebased Business Travel Consultant in Glasgow employer: Succeed Recruitment Solutions Limited
Succeed Recruitment Solutions Limited is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With a focus on employee growth, you will have access to professional development opportunities while working in a hybrid model that promotes work-life balance. Join us in either London or Manchester, where you can make a meaningful impact in the thriving SME travel sector.
Contact Details:
Succeed Recruitment Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Homebased Business Travel Consultant in Glasgow
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Succeed Recruitment Solutions Limited who are looking for fresh talent for roles like Homebased Business Travel Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Succeed Recruitment Solutions Limited and give you a leg up for your Homebased Business Travel Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Homebased Business Travel Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Homebased Business Travel Consultant in Glasgow
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Homebased Business Travel Consultant role at Succeed Recruitment Solutions Limited.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Homebased Business Travel Consultant position at Succeed Recruitment Solutions Limited.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Succeed Recruitment Solutions Limited.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Succeed Recruitment Solutions Limited's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Homebased Business Travel Consultant.
How to prepare for a job interview at Succeed Recruitment Solutions Limited
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Succeed Recruitment Solutions Limited.
