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- Tasks: Lead strategic initiatives and enhance operations for Subway across EMEA.
- Company: Join Subway, a globally recognised brand committed to continuous improvement.
- Benefits: Competitive salary, career growth, and a dynamic work environment in London.
- Why this job: Shape the future of dining while making a real impact in a leading brand.
- Qualifications: 5-8 years in restaurant or food retail with strong communication and problem-solving skills.
- Other info: Opportunity to work on exciting projects and engage with diverse stakeholders.
The predicted salary is between 60000 - 75000 ÂŁ per year.
Ready for a fresh, new career? Look no further because one of the worldâs most iconic brands can help you get there.
At Subway, âbetterâ is baked into our DNA. We are a brand that believes in continued improvement ⌠in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the worldâs leading restaurant brands, weâve always embraced change and the path ahead. And today, weâre making better living way easier.
About the role: We are searching for a Manager, Strategic Operations to support our EMEA team based out of our London headquarters. This is an office field-based role, with the majority working from our London office. The Manager â Strategic Operations is responsible for the successful implementation of strategic initiatives for our Subway Market Operations territories throughout EMEA, and creating tools that our Master Franchise partners could leverage. This role ensures that Field Teams have the necessary processes, tools, systems, reporting and FZE support to be able to execute the business strategy consistently to deliver performance improvement. Additionally, this role shapes the future of the business by understanding market conditions, key trends and contributes to the roadmap of the ârestaurant of the futureâ.
Responsibilities include but are not limited to:
- Operations Strategy: Identify opportunities to enhance operations & commercial success for the business as defined by MBOs and broader business strategy. Have a deep understanding of how Subway Restaurants operate and consider strategy that can be applied to the entire EMEA network.
- Stakeholder Analysis & Engagement: Understand external industry trends, internal (SME) needs and external customer (Franchisee) feedback. Utilise this data in a logical manner to improve processes that support execution.
- Deliver Efficient & Effective Processes: Define and roll out internal processes for Ops Strategy/Ops Excellence team to use to provide consistent approach to projects & initiatives as defined by your line manager. Act as a SME to support colleagues in successful implementation of these tools. Deliver agreed programs, processes and tools to the business for implementation. Measure the success of programs and refine future approach based on those results.
- Projects: Be a key contributor to EMEA wide strategic projects by providing recommendations on how to operationalize concepts, working within a specific timeframe and engaging all relevant stakeholders.
Skills & Abilities:
- Strong communication, training and customer experience skills necessary
- Must have problem solving skills combined with Project Management skills
- Good written and oral communication skills, strong interpersonal skills, investigative ability, ability to multi-task and work independently
- Basic computer proficiency and understanding of MS Word, MS Excel, PowerPoint & MS Outlook
- Highly commercial with strong business / financial acumen, market awareness
- Technical Proficiencies: Software (Microsoft Office Suite programs: Word, Excel, PowerPoint, Outlook)
- Operational & Commercial Understanding in QSR
- Broader Industry Knowledge
- Influence without authority
- Analytical & Numerate
- Critical Thinking
- Program management
Additional requirements:
- Bachelorâs degree in business, technical, or related field preferred.
- 5 to 8 yearsâ experience in Restaurant or food retail;
- Team Management and above store level experience
Strategic Operations Manager employer: Subway
Contact Detail:
Subway Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Strategic Operations Manager
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Subway or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
â¨Tip Number 2
Prepare for the interview by researching Subwayâs operations and recent initiatives. Show us youâre not just another candidate; demonstrate your understanding of their business and how you can contribute to their strategic goals.
â¨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to operations strategy. We want to see how you think on your feet and approach challenges creatively.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre serious about joining the Subway team and contributing to our mission of better living.
We think you need these skills to ace Strategic Operations Manager
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Strategic Operations Manager role. Highlight relevant experience and skills that align with the job description, especially in operations strategy and stakeholder engagement.
Craft a Compelling Cover Letter: Your cover letter should tell us why youâre the perfect fit for Subway. Share your passion for the brand and how your background in restaurant operations can contribute to our mission of continuous improvement.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong problem-solving abilities and project management skills.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity at Subway.
How to prepare for a job interview at Subway
â¨Know Your Stuff
Before the interview, dive deep into Subway's operations and strategic goals. Familiarise yourself with their current initiatives and how they align with the role of Strategic Operations Manager. This will show your genuine interest and help you speak confidently about how you can contribute.
â¨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified operational challenges and implemented effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your thought process.
â¨Engage with Stakeholders
Highlight your experience in stakeholder engagement during the interview. Discuss how you've gathered feedback and used it to improve processes. This is crucial for the role, so be ready to share specific instances where your communication skills made a difference.
â¨Be Data-Driven
Since the role involves analysing market conditions and trends, come prepared with insights or data points relevant to the restaurant industry. Discuss how you've used data to inform decisions in previous roles, showcasing your analytical skills and commercial awareness.