At a Glance
- Tasks: Bridge tech and operations to optimise digital ordering systems for restaurants.
- Company: Dynamic food tech company with a focus on innovation and collaboration.
- Benefits: Competitive time off, performance rewards, and ongoing learning opportunities.
- Other info: Exciting office culture with team events and growth potential.
- Why this job: Join a vibrant team and make a real impact in the restaurant tech space.
- Qualifications: Bachelor's in Computer Science and strong understanding of QSR technology.
The predicted salary is between 50000 - 65000 £ per year.
We are searching for a Senior Analyst, Business Systems to support our EMEA team on a 12 month contract with possible extension. The Senior Analyst acts as the technical bridge between restaurant operations, menu management platforms, third‑party delivery providers (e.g. Just Eat, Deliveroo, Uber Eats), and Point of Sale (POS) systems. Embedded within the Service Management team, this role ensures accurate, timely, and stable configuration, integration, and ongoing operation of digital ordering and menu ecosystems across the restaurant portfolio.
Responsibilities
- Own the technical translation of menu, pricing, product, and promotional requirements into menu management, aggregator, and POS systems.
- Configure, maintain, and validate menu integrations between internal systems and third‑party delivery platforms.
- Act as the primary technical point of contact for delivery aggregators and menu technology vendors.
- Ensure consistency of menus, pricing, availability, and modifiers across all digital and in‑restaurant channels.
- Support incident and problem management related to digital ordering, menu sync, and POS integration issues.
- Troubleshoot integration errors, data mismatches, and order flow issues across platforms.
- Support onboarding of new restaurants, brands, or delivery partners.
- Collaborate with Operations, Digital, Marketing, POS, and Integration teams to support menu changes and launches.
- Maintain clear documentation of configurations, interfaces, and operational procedures.
- Proactively identify improvement opportunities to reduce errors, manual effort, and operational impact.
Skills & Abilities
- Strong understanding of QSR restaurant technology and operational workflows, including:
- Payments: authorization/capture, settlement, reconciliation, refunds/chargebacks, device/terminal considerations, compliance awareness.
- 3PD/Aggregators: menu sync, item availability, pricing parity, order injection to POS, cancellation flows, throttling/pausing, outage procedures.
Additional Requirements
- A bachelor’s degree in Computer Science.
Benefits
- Competitive paid time off to rest, reset, and recharge.
- Reimbursements of various insurance plans.
- Performance based rewards and recognition - results truly matter here.
- Paid company holidays.
- Ongoing learning opportunities, training programs, and tools to support continuous growth.
- Office activities, team events, and celebrations that foster connection, collaboration, and energy at work.
Senior Business Systems Analyst employer: Subway
Join a dynamic and innovative team as a Senior Business Systems Analyst in our London or Amsterdam HQ, where we prioritise employee well-being and professional growth. With competitive paid time off, performance-based rewards, and ongoing learning opportunities, we foster a collaborative work culture that values your contributions and encourages you to thrive. Experience the unique advantage of working in a vibrant city while being part of a company that is committed to excellence in the fast-paced restaurant technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Systems Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to business systems. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, highlight specific projects where you’ve successfully integrated systems or solved complex problems. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Business Systems Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Business Systems Analyst. Highlight your experience with menu management systems and third-party delivery platforms, as these are key to what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific projects or experiences that relate to the responsibilities listed in the job description.
Showcase Your Technical Skills:We want to see your technical prowess! Be sure to include any relevant skills related to QSR restaurant technology, integration troubleshooting, and operational workflows. This will help us see how you can bridge the gap between operations and technology.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Subway
✨Know Your Tech Inside Out
Make sure you have a solid grasp of the technologies mentioned in the job description, especially around menu management systems and POS integrations. Brush up on your knowledge of third-party delivery platforms like Just Eat and Deliveroo, as well as any relevant payment processes. This will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've troubleshot integration errors or resolved data mismatches in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating how you can proactively identify and solve issues in a fast-paced environment.
✨Understand the Business Context
Familiarise yourself with the restaurant industry and the operational workflows involved. Knowing how digital ordering impacts customer experience and operational efficiency will allow you to speak more intelligently about the role and show that you’re genuinely interested in the business.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, ongoing projects, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
