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- Tasks: Lead training and execution of large-scale programs for franchisees and restaurant teams.
- Company: Join Subway, a global leader in the restaurant industry focused on better living.
- Benefits: Enjoy remote work flexibility and be part of a dynamic, fun team culture.
- Why this job: Be bold and empowered while contributing to Subway's transformational journey.
- Qualifications: 5-8 years in restaurant operations; strong training and leadership skills required.
- Other info: 60% travel required; English proficiency essential, additional languages are a plus.
The predicted salary is between 36000 - 60000 £ per year.
Operations Execution & Training Manager – United Kingdom
United Kingdom
Job Description
Operations Execution & Training Manager – United Kingdom
Region : Remote in United Kingdom
Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.
Why Join Us? At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we\\u2019re making better living way easier.
Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.
About the Role: The Operations Execution & Training Manager manages the execution of large-scale programs and initiatives to franchisees, restaurant teams, and field operations teams in EMEA. This role works closely with Field Operations to organize and implement the delivery of information and key programs through in-person and virtual training events and program deployments, including but not limited to: certification programs for franchisees and restaurants, new product launches, and performance improvement trainings.
If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.
Responsibilities include but are not to limited to:
- Execute delivery and facilitation of programs and trainings (including but not limited to new product launches and new initiatives) to train field operations teams and franchisees. Proactively partner with business leaders (field operations/HQ/wider Ops Strategy team) on areas of opportunity to tailor volume of learning interactions by need, per region/market to support business goals.
- Execute pre- and post-launch preparation, follow up, and validation activities for various programs/launches (including but not limited to launches of new training programs, technology, systems, marketing windows and products).
- Assess ongoing performance and needs and use findings to identify and follow up on performance gaps, and assess effectiveness of delivery methods to support L&D enhancement of materials and future training. Support content development for use in delivery, facilitation, and training activities to ensure regional effectiveness and adoption.
- Maintain regular cadence of communication with field, operations and internal teams. Provide insights and findings for use in improving methodology, performance, and execution.
Skills and Abilities Required:
- Bachelor’s degree in business or related field preferred.
- Must have 5-8 years of experience in restaurant operations and high understanding of off premise knowledge
- Have current, working knowledge of the foodservice industry restaurant & digital sales channels
- Have experience working with, training & coaching restaurant & field teams across large geographies.
- Experience in Curriculum design, Learning Needs Analysis, Leadership development, Personal Development and Customer Experience
- Have relentless drive to improve processes, procedures & performance, always operating with speed & agility.
- Strong commercial acumen, highly articulate in understanding, communicating & enhancing Franchisee profitability.
- Have excellent teamworking, management, written collaboration, verbal communication & presentation skills
- Team management & leadership experience of remote teams.
- Highly detail-orientated and hands-on
- Have a high comfort level of navigating emerging trends in both training systems, sales channels both within and outside of the industry to identify how they can benefit the Subway system
- Travel Requirement: 60%
- English is a must, any additional is a plus
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Operations Execution & Training Manager – United Kingdom employer: Subway
Contact Detail:
Subway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Execution & Training Manager – United Kingdom
✨Tip Number 1
Familiarise yourself with Subway's brand values and mission. Understanding their commitment to improvement and healthy living will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Subway, especially those in operations or training roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage large-scale training programs and improve operational performance. Tailoring your examples to reflect Subway's focus on franchisee profitability will make a strong impression.
✨Tip Number 4
Stay updated on the latest trends in the foodservice industry, particularly in training and digital sales channels. Being able to discuss these trends during your interview will show your proactive approach and understanding of the market.
We think you need these skills to ace Operations Execution & Training Manager – United Kingdom
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Operations Execution & Training Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in restaurant operations, training, and team management. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to improve processes and performance.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the brand. Highlight specific examples of how your background in training and operations aligns with Subway's mission of continuous improvement and better living.
Showcase Your Skills: Emphasise your skills in curriculum design, leadership development, and communication in both your CV and cover letter. Provide concrete examples of how you've successfully trained teams or improved operational efficiency in previous roles.
How to prepare for a job interview at Subway
✨Know the Brand Inside Out
Before your interview, make sure you understand Subway's mission and values. Familiarise yourself with their commitment to improvement and how they aim to fuel healthier lives. This will show your genuine interest in the company and its goals.
✨Demonstrate Your Training Experience
Since the role involves training and coaching, be prepared to discuss your previous experiences in these areas. Share specific examples of how you've successfully implemented training programs or improved performance in past roles.
✨Showcase Your Adaptability
The job requires agility in a fast-paced environment. Be ready to provide examples of how you've adapted to changes in your previous positions, especially in restaurant operations or training scenarios.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the company's future initiatives, training methodologies, or how they measure success in this role. This shows that you're not only interested in the position but also in contributing to the company's growth.
